Field Service Technician

Astrophysics Inc.; Nogales (AZ); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K match

Holidays & PTO

Fridays donuts

Job summary

Astrophysics Inc. is seeking a Field Service Technician to be based remotely in or near Nogales, AZ. The role focuses on on-site installation, preventive maintenance, troubleshooting, and repair of X-ray security inspection systems at customer locations.

A valid driver’s license, reliable transportation, and a commitment to customer service are required. The ideal candidate will have an Associate’s or Bachelor’s degree in electronics/electrical engineering and 2–7 years of hands-on field service

Qualifications

• Associate’s or Bachelor’s Degree in Electronics, Electrical Engineering, or related field.
• 2-7 years of hands-on field service experience in electronics or related technical field.
• Excellent analytical, problem-solving and customer service skills.
• Professional appearance, demeanor and attitude.
• Ability and willingness to travel to various work sites.
• Fluent in both written and verbal English.
• Must be able to obtain and maintain a Secret-level security clearance, if required.

Responsibilities

• Perform on-site installation and preventive/corrective maintenance of X-ray security inspection systems.
• Troubleshoot, diagnose, test and repair equipment and components.
• Prepare equipment, parts, and documentation before arriving on-site.
• Provide technical support for software, connectivity and system-related issues.
• Provide operator and/or technical training.
• Complete service documentation, including reports and surveys.
• Input and maintain data in service databases and inform HQ of progress.
• Test faulty equipment and manage return of defective parts.

Skills

Customer service

Problem solving

On-site installation

English fluency

Education

Associate’s or Bachelor’s Degree in Electronics/Electrical Engineering

Job description

About this position

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near Nogales, AZ.

Job Summary:

The Field Service Technician is responsible for the installation, preventive maintenance, troubleshooting, and repair of X-ray security inspection systems at customer locations. This is a hands‑on equipment service role focused on electrical and electronic systems. This position requires a valid driver’s license, reliable transportation, and a strong commitment to customer service.

Essential Functions:

• Perform on‑site installation, and preventative and corrective maintenance of X-ray security inspection systems.
• Troubleshoot, diagnose, test, and repair equipment and components.
• Review machine and customer information prior to arriving on‑site, and prepare the necessary equipment, parts, and documentation in advance.
• Provide technical support for software, connectivity, and system‑related issues as needed.
• Provide support for custom product installations, upgrades, and special projects as required.
• Provide operator and/or technical training.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Test faulty equipment to diagnose malfunctions and return the defective parts regularly, as parts are accumulated and shipping is cost‑effective.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Provide technical phone support and documentation as needed.
• Identify opportunities for extended warranty service contracts and repeat X‑ray equipment purchases.

Education and Experience:

• Associate’s or Bachelor’s Degree in Electronics, Electrical Engineering, or related field.
• 2-7 years of hands‑on experience in field service, electronics, or related technical field.
• Excellent analytical, problem‑solving, and customer service skills.
• Professional appearance, demeanor and attitude.
• Ability and willingness to travel to various work sites.
• Fluent in both written and verbal English.
• Must be able to obtain and maintain a Secret‑level security clearance, if required to perform assigned job duties.
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days
• Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at [phone].