Field Service Technician

Contrôle-air Compresseur inc.; Noblesville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Parental leave

Job summary

Watermark / SOS is seeking a dependable, hands-on Service Technician to join our team supporting customers in the wastewater industry. This position services, troubleshooting, repairing, and maintaining wastewater treatment equipment at customer locations.

The ideal candidate is mechanically inclined, enjoys solving problems, takes pride in quality workmanship, and is comfortable interacting with customers on a daily basis. Travel to customer sites as needed to perform service and repairs.

Qualifications

• Experience in wastewater, water treatment, industrial maintenance, mechanical service, or related field preferred.
• Strong mechanical troubleshooting and problem-solving skills.
• Electrical or controls experience is a plus.
• Ability to read and understand equipment manuals, schematics, and technical documentation.
• Comfortable using hand tools, power tools, meters, and other service equipment.
• Strong communication and customer-service skills.
• Ability to work independently while also being part of a team.
• Reliable, self-motivated, and able to manage multiple service calls and priorities.
• Valid driver's license and acceptable driving record.
• Ability to work outdoors and in a variety of field conditions.
• Ability to safely lift, carry, climb, bend, kneel, and perform the physical requirements associated with field service work.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain wastewater treatment equipment and related systems.
• Perform scheduled preventative maintenance and emergency service calls at customer locations.
• Identify mechanical, electrical, hydraulic, and other equipment issues and determine appropriate repairs.
• Install, replace, and adjust pumps, motors, controls, valves, piping, and other wastewater system components.
• Communicate directly with customers regarding equipment issues, repairs, service recommendations, and system operation.
• Provide professional, courteous customer service while representing Watermark / SOS in the field.
• Complete accurate service reports, documentation, and maintenance records.
• Maintain a clean, organized, and safe work environment.
• Follow company safety procedures and applicable wastewater industry requirements.
• Coordinate with customers and the internal team to ensure service needs are addressed efficiently.
• Travel to customer sites as needed to perform service and repairs.
• Continue developing technical knowledge of wastewater treatment systems and equipment.

Skills

Mechanical troubleshooting

Problem-solving

Communication skills

Customer service

Independent work

Reliability

Driving license

Job description

About Us

Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets, helping manufacturers distribute their products efficiently through progressive channel strategies.

About Us

Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets, helping manufacturers distribute their products efficiently through progressive channel strategies.

Visit our Website: watermarkeps.com

Responsibilities & Qualifications

Position Overview

Watermark / SOS is seeking a dependable, hands-on Service Technician to join our team supporting customers in the wastewater industry. This position is responsible for servicing, troubleshooting, repairing, and maintaining wastewater treatment equipment at customer locations.

The ideal candidate is mechanically inclined, enjoys solving problems, takes pride in quality workmanship, and is comfortable interacting with customers on a daily basis. This is a customer-facing position where strong communication skills and a professional attitude are just as important as technical ability.

Key Responsibilities

• Diagnose, troubleshoot, repair, and maintain wastewater treatment equipment and related systems.
• Perform scheduled preventative maintenance and emergency service calls at customer locations.
• Identify mechanical, electrical, hydraulic, and other equipment issues and determine appropriate repairs.
• Install, replace, and adjust pumps, motors, controls, valves, piping, and other wastewater system components.
• Communicate directly with customers regarding equipment issues, repairs, service recommendations, and system operation.
• Provide professional, courteous customer service while representing Watermark / SOS in the field.
• Complete accurate service reports, documentation, and maintenance records.
• Maintain a clean, organized, and safe work environment.
• Follow company safety procedures and applicable wastewater industry requirements.
• Coordinate with customers and the internal team to ensure service needs are addressed efficiently.
• Travel to customer sites as needed to perform service and repairs.
• Continue developing technical knowledge of wastewater treatment systems and equipment.

Qualifications

• Previous experience in wastewater, water treatment, industrial maintenance, mechanical service, or a related field is preferred.
• Strong mechanical troubleshooting and problem-solving skills.
• Electrical or controls experience is a plus.
• Ability to read and understand equipment manuals, schematics, and technical documentation.
• Comfortable using hand tools, power tools, meters, and other service equipment.
• Strong communication and customer-service skills.
• Ability to work independently while also being part of a team.
• Reliable, self-motivated, and able to manage multiple service calls and priorities.
• Valid driver's license and acceptable driving record.
• Ability to work outdoors and in a variety of field conditions.
• Ability to safely lift, carry, climb, bend, kneel, and perform the physical requirements associated with field service work.

What We're Looking For

We're looking for someone who likes fixing things and enjoys working with people. Our technicians are often the face of Watermark / SOS when working at a customer's facility, so professionalism, reliability, and a willingness to communicate are essential.

Experience in wastewater is valuable, but we are also interested in candidates with strong mechanical, electrical, industrial, agricultural, HVAC, plumbing, or equipment-service backgrounds who are willing to learn the wastewater industry.

#watermarkeps

#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Watermark is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group's Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.