Field Service Technician

10Beauty; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

10Beauty is seeking a skilled Field Service Technician to install, maintain, troubleshoot, and repair electro‑mechanical systems at customer sites. This field‑based role covers NYC and Northern New Jersey, with travel to other states as needed.

You will represent the company in salons, retail stores, and hotels, delivering high‑quality service. Qualifications include 2–4 years in field service or related roles, experience with motors, actuators, sensors, Raspberry Pi/Arduino, and Linux.

Qualifications

• Associate's or Bachelor's degree in Mechanical, Electrical, Computer Science, EE Tech, Mechatronics, or related field.
• Minimum 2–4 years in field service or related role; internship or capstone projects acceptable.
• Experience troubleshooting electro‑mechanical systems (motors, actuators, sensors, Raspberry Pi, Arduino).
• Experience with Linux or Raspberry Pi (navigation, logs, ssh).
• Networking basics: TCP/IP, VLANs, DNS/DHCP, basic switches/routers.

Responsibilities

• Install, commission, maintain, and repair electro‑mechanical and networked systems at customer sites (salons, stores, hotels).
• Diagnose hardware, software, electrical, and network issues with systematic methods.
• Interpret schematics and wiring diagrams to identify root causes and fixes.
• Maintain service records and field documentation; manage parts and tools.
• Coordinate with remote teams for escalation and specialized support.

Skills

Analytical skills

Problem solving

Field service

Customer communication

Independent work

Travel readiness

Network fundamentals

Schematic interpretation

Education

Associate's or Bachelor's degree in engineering or related field

Tools

Multimeters

Oscilloscopes

Job description

10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 70+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

We are looking for a skilled and self-motivated Field Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of electro-mechanical systems and networked equipment at customer sites. You'll serve as the face of our company in the field, combining strong technical acumen with excellent customer communication skills to deliver reliable, high-quality service.

This is a field-based role covering NYC and Northern New Jersey, with occasional travel to other states as needed. You'll work from home and travel regularly to customer sites, such as salons, retail stores, and hotels, throughout the territory.

What You'll Do

• Perform on-site installation, commissioning, preventive maintenance, and repair of electro-mechanical and networked systems at customer locations in salons, stores and hotels
• Decommission failed units and return them to headquarters for further investigation
• Diagnose and resolve hardware, software, electrical, and network-related issues using systematic troubleshooting methodologies
• Interpret technical documentation, schematics, and wiring diagrams to identify root causes and implement solutions
• Maintain accurate service records, work orders, and documentation in the field management system
• Configure, test, and validate network connectivity including LAN/WAN, switches, routers, and communication protocols
• Communicate clearly with customers to explain technical issues, repair status, and recommended corrective actions
• Coordinate with remote engineering and support teams to elevate complex issues when needed
• Assemble consumable components and deliver to in-field locations on a regular basis
• Manage parts inventory, tools, and test equipment assigned to your territory
• Adhere to all safety protocols, company policies, and customer site requirements
• Provide timely feedback on recurring failure trends and improvement opportunities

Education

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Electrical Engineering Technology, Mechatronics, or a related technical field

Experience

• 2–4 years of hands‑on experience in a field service, technical support, or systems maintenance role, or a recent degree with relevant internship, co‑op, lab, or capstone project experience working with electro‑mechanical systems
• Demonstrated experience troubleshooting electro‑mechanical systems (motors, actuators, sensors, Raspberry Pi, Arduino, or similar)
• Experience using Linux or Raspberry Pis (navigation, reading logs, ssh/remote access)
• Working knowledge of networking fundamentals, including TCP/IP, VLANs, DNS/DHCP, and basic switch/router configuration
• Experience reading and interpreting electrical schematics, mechanical drawings, and technical manuals

Skills & Competencies

• Strong analytical and problem‑solving skills with a systematic approach to fault isolation
• Proficiency with standard diagnostic tools (multimeters, oscilloscopes, network analyzers)
• Ability to work independently and manage a field schedule with minimal supervision
• Comfortable working in varied environments, including industrial facilities, commercial buildings, or customer warehouses
• Clear written and verbal communication skills; able to document findings and explain technical concepts to non-technical stakeholders
• Valid driver's license with a clean driving record; willingness to travel within assigned territory (up to 75% travel)
• On occasion travel to HQ or other out of state locations for meetings, training, or to support other geographies (up to 10%)

At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees.

Salary Range

$65,000—$80,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.