Field Service Technician

Impact Networking, LLC; Madison, Northern (WI, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO up to 20 days

Paid sick days

Paid holidays

Parental leave

Health, dental, vision plans

Job summary

Impact Networking, LLC in Madison, WI, is seeking a Field Service Technician to deliver onsite service, repair, and preventive maintenance for digital office equipment across an assigned territory.

You will support printers from Konica Minolta, Kyocera, Ricoh, and HP, diagnose issues, and ensure reliable performance while maintaining professional client relations and timely response.

Qualifications

• High school diploma or equivalent required; technical education preferred.
• Experience servicing digital office equipment and printers preferred.
• Valid driver’s license and ability to travel within territory.
• Strong communication and customer service skills.

Responsibilities

• Provide onsite service, repair, and maintenance for digital office equipment.
• Install, troubleshoot, and perform preventive maintenance on multifunction printers.
• Diagnose and resolve mechanical, electronic, and connectivity issues.
• Manage service calls and travel routes to meet response times.
• Communicate service activity and next steps to clients.

Skills

Customer service

Interpersonal skills

Verbal communication

Time management

Education

High school diploma or equivalent

Job description

Built on service. Powered by people.

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

Job Overview

The Field Service Technician is a customer-focused technical professional responsible for providing onsite service, repair, installation, and preventive maintenance for digital office equipment across an assigned territory. Supporting multifunction printing products from manufacturers such as Konica Minolta, Kyocera, Ricoh, and HP, this role diagnostics equipment issues, restores reliable performance, and delivers a consistently high level of customer service. The technician manages service calls in line with established response-time expectations, represents Impact professionally at client locations, and participates in manufacturer and company-provided training to support continued technical development and career growth.

Responsibilities

• Provide onsite service, repair, and maintenance for digital office equipment at client locations

• Install, troubleshoot, and perform preventive maintenance on multifunction printers and related imaging devices

• Diagnose and resolve mechanical, electronic, print-quality, and basic connectivity issues

• Manage assigned service calls and travel routes to match established response-time and productivity expectations

• Follow Impact service procedures, documentation requirements, and equipment maintenance standards

• Maintain accurate parts inventory, tools, and company-issued equipment

• Communicate clearly with clients regarding service activity, equipment condition, and recommended next steps

• Collaborate with service team members, technical support, management, sales, and operations to resolve complex issues

• Maintain a professional, positive presence and represent Impact Networking effectively at client locations

• Participate in manufacturer and company-provided technical training and ongoing development

Qualifications & Experience

• High school diploma or equivalent required; technical education in electronics, mechanical systems, computer technology, or a related field is preferred

• Previous experience servicing digital office equipment, printers, copiers, electronics, mechanical systems, computers, automotive systems, HVAC equipment, robotics, or similar technology is preferred

• Experience with Konica Minolta, Kyocera, Ricoh, and/or HP equipment is preferred

• Working knowledge of mechanical, electronic, and basic computer systems with demonstrated troubleshooting ability

• Strong verbal communication, interpersonal, and customer service skills

• Ability to manage time, priorities, travel, and service assignments independently while contributing effectively as part of a team

• Self-motivated, performance-driven, and organized, with dependable follow-through

• Ability to lift and move equipment or parts weighing at least 50 pounds

• Valid state driver’s license and ability to travel throughout an assigned service territory

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.

• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.

• Honesty: We are fiercely transparent and consistently honest.

• Fun: We fuel work with fun, knowing life's too short for boring.

• Low Ego: We champion ideas over titles, because brilliance knows no rank.

• One Team: We win as a team, we lose as a team, we are one team.

Compensation

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards

• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave

• Development and growth opportunities with on-going training & continued education reimbursement

• 401(K) & retirement plans with complimentary financial advisory services

• Comprehensive health, disability, life, dental, and vision plans

For full benefit information, visit https://www.impactmybiz.com/careers/#benefits

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.