Field Service Technician

Intertape Polymer Group; Louisville (KY); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

Intertape Polymer Group is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will ensure equipment uptime and support customer production needs with hands-on mechanical and electrical aptitude.

You will install, repair, and perform preventive maintenance, diagnose issues, and document service actions. Travel up to 30% and training for customer teams are included.

Qualifications

• High School diploma or equivalent; technical field preferred.
• Field service requires diagnosing electrical and mechanical faults at customer sites.
• Strong mechanical and electrical aptitude with hands-on skills.
• Experience with packaging automation systems is a plus.
• Proficient in documenting service actions and reports.

Responsabilités

• Perform on-site installation, repair, and preventive maintenance of equipment at customer sites.
• Diagnose mechanical, electrical, and automation issues using tools and docs.
• Provide on-the-job training to customer maintenance teams as needed.
• Schedule and execute Preventive Maintenance programs to reduce downtime.
• Follow field service procedures, generate work orders, and record actions.
• Upgrade software on units where required and ensure correct configuration.
• Support senior technicians on complex field service jobs and escalations.
• Travel frequently (average 30% of weeks) with valid travel docs.

Connaissances

Electrical systems

Electromechanical

Mechanical skills

Technical troubleshooting

Customer communication

Independent work

Field service ethics

Reading schematics

Formation

High School diploma

Technical associate degree

Outils

Multimeters

Hand tools

Power tools

MS Office

Description du poste

Position Description

Title: Field Service Technician

Department: Field Service

Immediate Supervisor: Field Service Manager

Status: Non-Exempt Hourly

Position Purpose: As a Field Service Technician, you will perform on‑site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands‑on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Principle Accountabilities

• Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to customers during site visits.
• Perform on‑site installation, repair, and preventive maintenance on customer‑owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation‑related issues using testing tools and technical documentation. Provide on‑the‑job training to customer maintenance teams as needed.
• Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end‑user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.
• Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
• Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs, large‑scale installations, or customer escalations as assigned.
• Perform other field‑related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Essential Skills and Experience

• High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.
• Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
• Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.
• Experience in packaging automation systems is preferred.
• Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
• Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
• Strong communication skills with the ability to explain technical issues to non‑technical individuals.
• Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
• Strong customer service, organization, and problem‑solving abilities.
• Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
• Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments.
• Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.
• Ability to travel frequently, including overnight travel, by car or air, averaging30% of the work week.
• Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel.
• Flexibility to work extended hours, weekends, or holidays based on customer needs.
• Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
• Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.