Field Service Technician

MIRATECH; Kennewick (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

Wellness Credit $350

FSA

401k with match up to 5%

Life insurance

Disability insurance

Paid sick leave

PTO

Job summary

MIRATECH in the Kennewick, WA area is seeking a Field Service Technician to support customers with on-site service, installation, maintenance, and training. You will commission SCR equipment, troubleshoot, and provide telephone support from the field, while coordinating with customers and internal teams.

The role requires 60-75% overnight travel, valid driver’s license, and the ability to obtain a passport. Join MIRATECH for hands-on field work and professional growth.

Qualifications

• Experience with industrial instrumentation & controls including analog transmitters and PID controls.
• Proficiency with AC and DC circuits and relay logic.
• Strong analytical mind with interest in engines, controls, and emissions.
• Willingness to travel 60-75% overnight.
• Excellent written and verbal communication; ability to work independently.
• Proficient with MS Office; proficiency test may be required.
• Valid driver's license; passport or ability to obtain one.

Responsibilities

• Commission the total system scope on MIRATECH installations.
• Perform routine maintenance and service on existing products.
• Provide telephone support including troubleshooting and parts identification.
• Coordinate site meetings and project activities.
• Deliver post-commissioning training to customers on operations and maintenance.
• Submit daily field reports to customers and internal staff.
• Keep up-to-date on MIRATECH products and services.
• Plan own work schedule efficiently.
• Maintain test equipment and calibration tools.

Skills

Instrumentation & controls

AC/DC circuits

Troubleshooting

Communication skills

Driver's license

Overnight travel 60-75%

MS Office

Problem solving

Independent decision making

Tools

Calibration tools

Job description

Located in:

within 2 hour radius of Kennewick, WA; Reports remotely to Tulsa

Reports to:

Field Service Superviso r

Co llabo rates with :

All Departments

Primary Responsibility:

This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment .

What You'll Do:

• Commissioning the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers including troubleshooting and replacement parts identification
• Site coordination and project meetings
• Post-commissioning customer training on operations and maintenance
• Daily reports to customers and internal staff while in the field
• Follow up customer calls after service work completion
• Keep up-to-date on company products and services
• Plan own work schedule efficiently
• Maintain test equipment and special tools calibration

What Qualifies You :

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices , PID controls.
• Proficiency with AC and DC Circuits including Relay Logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem solving skills
• 60 - 75% overnight travel - with higher concentrations during peak seasons.
• 0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver's license
• Foreign language skills are a plus
• Must possess a passport or have the ability to obtain one

Physical Requirements:

• Stand, walk, bend, climb, and kneel for extended periods .
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Maintain situational awareness around active machinery and energized systems.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration and engine exhaust.
• Maintain clear vision (corrective lenses permitted ), color recognition, and depth perception.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

Equal Opportunity:

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.