Field Service Technician

PepsiCo; Kankakee (IL); On-site; USD 70,000 - 82,000; Full time

Job summary

PepsiCo Beverages North America seeks a skilled technician for installation, setup, repair and ongoing maintenance of vending, cooling and fountain equipment at customer sites. You will diagnose problems and decide how to repair or replace, often working independently with frequent customer contact.

You may lift heavy equipment and connect utilities, with duties including PMs, parts inventory, and documenting service calls.

Qualifications

• Must be 18 years or older.
• 21 years or older if CDL Required.
• Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable).
• Pass DOT Physical and DOT Road-test (if required).
• Adhere to DOT Regulations.
• Senior technician requires certification in refrigeration.
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable).
• Ability to communicate effectively in English if CDL required.

Responsibilities

• Repair and perform preventative maintenance on vending equipment.
• Unload and reload with products as necessary.
• Educate customers on basic equipment repair and upkeep.
• Install equipment and connect lines and utilities (water, gas, drains).
• Prioritize and schedule service calls to meet customer service windows.
• Drive to location and perform repairs (plumbing, electrical, refrigeration).
• Maintain parts inventory and complete paperwork after each call.
• Establish positive relationships with contacts during service calls.
• Transport miscellaneous items as needed.
• Maintain regular attendance.

Skills

CDL license

DOT compliance

Refrigeration certification

Mechanical troubleshooting

Customer communication

Job description

PBNA $36.60 / hour

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact.

May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday. Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

PRIMARY ACCOUNTABILITIES

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines Fill installed equipment and adjust to proper mixture
• Prioritize and schedule service and PM calls to meet customer service windows
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete paperwork on job and call in paperwork every two hours
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Regular, reliable, predictable attendance

BASIC QUALIFICATIONS

• 18 years or older
• 21 years or older if CDL Required
• Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test (if required)
• Adhere to DOT Regulations
• Senior technician requires certification in refrigeration
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL required

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

HELPFUL EXPERIENCE

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

PepsiCo Beverages North America offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility. This may include: healthcare insurance (medical, dental, vision, disability, health and dependent care reimbursement accounts), retirement benefits, Employee Assistance Program (EAP), Insurance (Accident, Group, Legal, Life), paid time off (subject to eligibility, including paid parental leave, vacation, sick, and bereavement).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement