Field Service Technician

Prescott's Med; Indianapolis (IN); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Healthcare insurance

401K with employer match

Paid vacation and holidays

Travel expense reimbursement

Company vehicle

Laptop and cell phone

Job summary

Prescott's Med in Indianapolis is seeking an on-site Field Service Technician to support Washer Solutions, performing preventive maintenance, troubleshooting, repair, installation support and equipment upgrades on industrial washing and sterilization systems.

Travel up to 60–90% to hospitals and facilities, maintain proactive communication with customers, complete service call reports promptly, and help identify sales opportunities while upholding safety, quality, and company policies.

Qualifications

• Minimum of one to two years' experience with technical school training, or three to five years' experience without advanced training.
• Experience in repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) equipment preferred.
• Strong troubleshooting and communication skills, and proficiency with Windows-based software.

Responsibilities

• Provide on-site technical support for industrial washing, sterilization and surgical equipment.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers.
• Complete service call reports within 24 hours of service; manage parts inventory and scheduling.

Skills

Troubleshooting

Electrical aptitude

Mechanical aptitude

Customer service

Education

High school diploma or equivalent

Technical school training preferred

Tools

Getinge (Castle) / Steris (AMSCO) equipment knowledge

Job description

Join the team at Prescott's Med - where quality meets care.

Prescott's is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we'd love to have you on our team.

This position will support Washer Solutions, a subsidiary of Prescott's Med.

Provide on-site technical support for industrial washing, sterilization and surgical equipment through preventive maintenance, troubleshooting, repair, equipment modifications and installation support. Provide excellent customer service by pro-actively communicating with customers on a daily basis. Utilize technology to complete service call reports and other administrative duties as required.

• Troubleshoot, repair, modify, and rebuild/refurbish industrial washing, sterilization and surgical equipment and system components.
• Perform preventive and corrective maintenance required on various types of equipment from multiple manufacturers. Types of equipment may include but are not limited to autoclaves, rack washers, bottle fillers, tunnel washers, bedding dispensers, cart washers, endoscope washers, blanket warmers, surgical tables, surgical lights and other type of equipment manufactured by Getinge (CASTLE), Steris (ASMCO), Consolidated, Tuttnauer, ETC and other manufacturers.
• Ensure customer satisfaction through pro-active communication, dedication to resolving customer equipment performance issues/problems, and maintaining an effective service schedule.
• Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion in a timely fashion per company policies. This includes but is not limited to: (1) planning daily, weekly and monthly schedules to achieve optimum utilization, (2) completion of service call reports (SCRs) and submission to customer within 24 hours of service call, and (3) maintain accurate tool and parts inventory levels.
• Increase company growth by identifying sales opportunities, recommending appropriate products and services to customers, and identifying new potential customers in the local service area.
• Establish and maintain effective relationships with customers, colleagues and management. Communicate timely and effectively with customers regarding scheduling preventive maintenance and routine service calls.
• Maintain courteous and professional demeanor when working with customers, contractors, management and fellow employees. Utilize customer policies and protocols when entering and exiting customer facilities and abide by all Washer Solutions policies and procedures.
• Respond to routine customer and sales questions regarding equipment operation and performance. At management discretion, provide on-site support to the sales team by identifying opportunities, sizing, and utility requirements.
• Other duties as assigned.
• Working Conditions
• This position requires lifting up to 50 lbs., bending, squatting, sitting, standing, climbing and twisting. Must be able and willing to travel up to 3 hours to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgical centers, pharmaceutical production facilities, animal research centers and universities. May be subject to customer drug testing, customer specific safety training, or customer standard operating procedure training. Flexible schedule required to accommodate customer needs and emergency service calls.
• Education Requirements
• High school diploma or equivalent. Valid driver's license required. Completion of mechanical, electrical, or electronic technical school training preferred.
• Experience/Skills Required
• Minimum of one to two years' experience in a related field of work with technical school training, or three to five years' experience without advanced training. One to three years' experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment required.
• Excellent interpersonal and communication skills required. Strong technical and troubleshooting skills. Proficiency in computer and Windows software required. Strong organization and problem-solving skills. Ability to work independently and without close supervision. Flexibility to handle multiple and changing priorities. Ability to work flexible hours and travel as required (60-90% estimated travel).
• General knowledge of the following: principles and methods of sterilization, steam generators, industrial controls, central processing systems, modular transport systems and industrial washing equipment. Basic knowledge and experience with electrical, plumbing, and mechanical systems.

Experience/Skills Preferred

• One to three years' experience in the repair and maintenance of Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization and/or surgical equipment. General knowledge and experience with the following types of equipment manufactured by Steris (AMSCO), Getinge (Castle), Tuttnauer, ETC, Consolidated, Primus and others.

  • Autoclaves / Sterilizers
  • Blanket Warmers
  • Cage & Rack Washers
  • Endoscope Washers (Steris System 1)
  • Glassware Washer
  • Surgical Lights and Tables
  • Steam Generators
  • Tunnel Washers

Compensation & Benefits

• Highly competitive salary commensurate with experience
• Medical, dental and prescription drug insurance
• 401 (k) participation with employer match
• Paid vacation and holidays
• Travel expense reimbursement
• Company vehicle, if applicable
• Company supplied laptop computer, cell phone and other technologies, if applicable

What we offer:

At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package including:

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive