Field Service Technician

ERS Wireless; Indianapolis (IN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays & PTO

Disability Insurance

Technical training

Job summary

ERS Wireless is seeking an experienced RF Field Service Technician to install, troubleshoot, and maintain Motorola Solutions systems at customer sites across Indianapolis and surrounding territory.

You will work independently in the field, collaborating with Project Managers, Engineers, Sales, and Public Safety teams, while documenting work and providing training to customers.

Qualifications

• Associate's Degree in Electronics, IT, or Engineering Technology or equivalent work experience.
• CET or GCT Certification (or ability to obtain within 6 months).
• Clean driving record and ability to travel within assigned territory.
• U.S. citizenship with ability to pass and maintain background checks and security clearances.

Responsibilities

• Install, optimize, and maintain mission-critical communication systems at customer sites, including hardware and software upgrades and preventative maintenance.
• Monitor and troubleshoot system performance, diagnosing and resolving issues quickly, including in high-pressure scenarios.
• Use specialized test equipment (Communications Systems Analyzers, watt meters, Antenna Systems Analyzers, ethernet testers, etc.) to validate and optimize system performance.
• Partner with Project Managers, Engineers, Sales, and Public Safety stakeholders to design and deploy Motorola Solutions systems.
• Document work with precision to maintain accurate system history and support future optimization.
• Provide technical training and mentorship to internal teams and customers.

Skills

Field service

Troubleshooting

Customer support

Communication skills

Team collaboration

Education

Associate's degree or equivalent experience

Tools

MOTOTRBO radios

P25 systems

LAN/WAN networking

Job description

Join Us in Powering Critical Communications

At ERS Wireless, we design, install, and maintain Motorola Solutions' most advanced communication systems. Every day, our work ensures that police officers, firefighters, healthcare staff, teachers, and skilled tradespeople have the tools they need to stay safe and connected. Whether in routine operations or life-or-death emergencies, our mission is clear: deliver reliable communication when it matters most.

We're seeking an experienced RF Field Service Technician with a background in two-way radio and Land Mobile Radio (LMR) systems who thrives on solving complex technical challenges, enjoys collaborating with cross-functional teams, and takes pride in serving customers who depend on secure, mission-critical communications.

What You'll Do

• Install, optimize, and maintain mission-critical communication systems at customer sites, including hardware and software upgrades and preventative maintenance.
• Monitor and troubleshoot system performance, diagnosing and resolving issues quickly, including in high-pressure scenarios.
• Use specialized test equipment (Communications Systems Analyzers, watt meters, Antenna Systems Analyzers, ethernet testers, etc.) to validate and optimize system performance.
• Partner with Project Managers, Engineers, Sales, and Public Safety stakeholders to design and deploy Motorola Solutions systems.
• Document work with precision to maintain accurate system history and support future optimization.
• Provide technical training and mentorship to internal teams and customers.

What We're Looking For

• Experience with VHF, UHF, and 700/800 MHz public safety radio systems, including MOTOTRBO (Capacity Plus, Capacity Max, and IP Site Connect).
• Hands-on experience with P25 systems, RF systems, or wired/wireless network and IT systems integration.
• Familiarity with 911/NG911, NICE logging systems, Airbus, or similar infrastructure.
• Intermediate networking knowledge: LAN/WAN, routers, switches, bridges, cabling, and IP configuration.
• Ability to work independently in the field with high accountability.
• Strong communication and collaboration skills with technical teams and customer stakeholders.

Required Qualifications

• Associate's Degree in Electronics, IT, or Engineering Technology, or relevant work experience.
• CET or GCT Certification (or ability to obtain within 6 months).
• Clean driving record and ability to travel within assigned territory.
• U.S. citizenship with ability to pass and maintain background checks and security clearances.

Preferred Qualifications

• Valid FCC License.
• Relevant industry certifications.

Field Role, Real Impact

This is a field-based role: you'll be on-site with customers across Indianapolis and the surrounding service territory rather than behind a desk, working on systems that keep first responders connected when it counts. ERS Wireless invests in your growth with ongoing technical training and a clear path to more complex, high-visibility deployments.

What We Offer

• Competitive pay, based on experience
• Medical, Dental, and Vision Insurance
• Paid Holidays and Paid Time Off
• 401(k) with company match
• Short- and Long-Term Disability Insurance
• Ongoing technical training and career development opportunities

Equal Opportunity Employer

ERS Wireless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation during the application or interview process, please contact our Human Resources team.