Field Service Technician

Nortek Air Solutions, LLC; Illinois; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Air conditioned work environment

Benefits start day one

401K match

First year, 4 weeks’ vacation (accrued

Job summary

Nortek Data Center Cooling is seeking a Service Technician to diagnose, repair and service mechanical and electrical equipment for new data center projects. You will review blueprints, sequence tasks, and coordinate with engineers and contractors to minimize downtime and ensure safety and quality.

Ideal candidates have 3–5 years in HVAC or electromechanical service, strong customer service, and the ability to travel extensively.

Qualifications

• High school diploma or equivalent.
• 3–5 years in installation, maintenance, troubleshooting; HVAC/electromechanical preferred.
• Willingness to travel ~85% to job sites for commissioning and warranty work.
• Strong analytical skills and attention to detail.
• Ability to read/interpret blueprints, plans, manuals.
• Ability to stay on a project through root cause analysis.
• Excellent customer service and ability to work independently with partners.
• Trade/technical schooling or certification a plus.
• Product experience with industrial HVAC or similar electromechanical products preferred.
• Intermediate experience with commercial projects; building automation experience a plus.

Responsibilities

• Commission, repair, and service mechanical and electrical equipment for datacenter projects.
• Review work orders and diagrams to determine tasks, tools, and parts.
• Demonstrate ability to manage challenging jobs while minimizing customer disruption.
• Consult with engineering/manufacturing to resolve issues in operation/maintenance.
• Provide superior customer service to internal and external customers.
• Advise management on customer satisfaction and product improvements.

Skills

Customer service

Blueprint reading

Troubleshooting

Travel readiness

Team collaboration

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions.

Other Benefits

• Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
• Airconditioned work environment
• Benefits start day one
• 401K match
• First year, 4 weeks’ vacation (accrued)

Position Summary

As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.

Position Key Attributes

Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. Has integrity, works transparently and recognized for treating others with respect. Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. Works collaboratively as one team in a Teamwork culture. Enjoys embracing and igniting change as a catalyst for improvement. A “builder” who is comfortable in a continuous improvement culture. Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. Position can be based at any US location

Position Responsibilities

Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.

Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.

Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.

Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.

Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.

May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications

• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to stay on project through root cause analysis
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
• Preferred Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions.

https://www.nortekdatacenter.com/about/