Field Service Technician

EAM-Mosca (Canada) Ltd.; Hazleton (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Laptop and cell phone

Medical, dental, vision insurance

401(k) plan

Paid vacation and holidays

Life insurance

Employee assistance programs

Job summary

EAM-Mosca Corp. in Hazle Township, PA seeks a Field Service Technician to install, calibrate, and maintain end-of-line packaging machinery across the Hazleton region. The role emphasizes reliability, customer satisfaction, and collaboration with engineering for rapid issue resolution.

The position requires 3+ years in field or plant maintenance, strong mechanical/electrical knowledge, and willingness to travel up to 80% across the U.S. A valid driver's license and AS degree are a plus.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines preferred.
• High school diploma.
• A valid driver's license.
• Solid mechanical/electrical background.
• PLC experience preferred.
• Associate's degree a plus.

Responsibilities

• Install, commission equipment ensuring reliability and customer satisfaction.
• Perform preventative, predictive maintenance and emergency repair on all equipment.
• Troubleshoot mechanical and electrical systems using test equipment and hand tools.
• Coordinate with engineering for customer service excellence.
• Generate service reports with parts used and issue resolution.
• Communicate with area service managers to plan schedules and travel itineraries.
• Maintain composure under pressure to ensure top-notch service.

Skills

Industrial machinery

PLC systems (Allen-Bradley/Siemens)

Conveyance systems

Electrical measurement

Precision measurement

Self-motivation

Communication skills

Willing to travel

Education

High school diploma

Associate's degree (plus)

Tools

Multimeter

Electrical schematics

Calipers and micrometers

Job description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end‑of‑line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Hazelton, PA region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue‑chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end‑use markets. The key to the ongoing success of the business is a system‑based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complemented by quality technical service and readily available after‑sales parts support.

The Field Service Techs Responsibilities Include

• Install, commission equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, predictive maintenance, emergency repair on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

• Advanced understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems utilizing Allen Bradley, Siemens and B'R PLCs.
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point‑to‑point, read electrical schematics and trace.
• Able to use and read calipers micrometers.
• Able to take initiative and work independently on a regular basis.
• Able to communicate clearly and professionally through both written and verbal media: web based service reporting, video conferencing and face‑to‑face interactions.
• Able to travel extensively within the U.S. Monday thru Friday (80%).

Team, Training and Support

• In‑house training with continuous on‑the‑job field training with senior field staff.
• Company car.
• Corporate expense account / credit card.
• Company laptop and cell phone.
• All required personal safety equipment.
• Company logoed clothing.
• All supporting parts inventory needed for equipment maintenance.
• Company supplied tools.

Experience and Education

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, Mosca preferred.
• High school diploma.
• A valid driver's license.
• Solid mechanical / electrical background.
• PLC experience preferred.
• Associate's degree a plus.

Excellent Pay and Benefits Package

• Medical, dental and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.