FIELD SERVICE TECHNICIAN

Equipment Depot Inc.; Hanover (York County); On-site; USD 42,000 - 62,000; Full time

Job summary

Equipment Depot Inc. seeks a skilled field service technician to repair and maintain electric, diesel, and gasoline industrial trucks and construction equipment at customer sites and in our shop.

You will read work orders, diagnose malfunctions, propose repair solutions with accurate estimates, perform repairs after inspection, and record all details on the work order with serial numbers and hours. You will communicate with customers, obtain signatures, keep safety devices in good order, drive

Qualifications

• Education: High School Graduate or GED completed.
• Experience: 1–3 months related experience or training.
• Computer Skills: knowledge of internet software.
• Certificates & Licenses: valid driver’s license and clean driving record.
• Language: ability to read and interpret documents; write reports; speak effectively.
• Math: ability to perform basic arithmetic and percent calculations.
• Reasoning: able to follow written or diagrammatic instructions.

Responsibilities

• Read work orders and diagnose malfunctions by observing equipment in operation.
• Offer repair solutions and provide estimates when appropriate.
• Perform mechanical repairs after inspection and analysis of breakdowns.
• Record complete repair descriptions with model, serial number, and hours.
• Obtain customer signatures and communicate repair needs to customers.
• Inspect guards, bolts, and safety devices; make necessary adjustments.
• Lubricate moving parts and verify repairs by testing the equipment.
• Drive the service van and represent Equipment Depot to customers.
• Submit paperwork and time cards daily; maintain professional appearance.

Skills

Reading & interpreting documents

Customer communication

Mathematical calculations

Technical problem solving

Computer skills (internet software)

Education

High School Diploma or GED

Job description

POSITION SUMMARY:Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)Offers solutions to meet customer specifications; provide estimates when appropriate.Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.Lubricates moving parts and drives repaired truck to verify conformance to specifications.Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.Works in a manner that protects customers, Equipment Depot, and the public.Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.SKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED)Experience: One to Three months related experience and/or training – and/or combination of education and experience.Computer Skills: To perform this job successfully, an individual must have knowledge of internet software.Certificates & Licenses: Must have a valid driver’s license and clean driving recordLanguage: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.WORK ENVIRONMENTWork environment varies from office to job site to industrial locationsOUR CORE VALUESPassion to Perform – We are passionate to perform and focus on concrete achievementsTrust to Act – We are empowered to act and act in a powerful wayAct Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environmentMake it Fun! – We are serious about making work fun; it’s the way we do thingsAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.