Field Service Technician

Page Mechanical Group, Inc.; Greenville (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health & retirement plans

Training & development

Career advancement

Job summary

Hills Machinery is seeking a Field Service Technician to provide on-site service and repair for a range of heavy equipment, including wheel loaders, excavators, crushers, and more. You will diagnose electrical, hydraulic, and powertrain issues to keep customer equipment operating at peak performance.

You will perform routine maintenance, replace faulty components, and document service activities. Travel to customer sites as needed and collaborate with the service team to ensure timely completion

Qualifications

• Proven field service experience in heavy equipment is required.
• Strong diagnostic skills in electrical, hydraulic and powertrain systems.
• Excellent problem-solving and communication abilities are essential.
• Valid driver's license and willingness to travel to customer sites.

Responsibilities

• Perform on-site diagnostics, troubleshooting, and repairs on heavy equipment.
• Utilize knowledge of equipment operations to identify issues.
• Conduct routine maintenance and inspections for optimal condition.
• Repair and replace faulty components in major systems.
• Maintain accurate service records including parts used and time spent.
• Provide excellent customer service by communicating status and needs.
• Collaborate with the service team to ensure timely work order completion.
• Stay up-to-date with industry trends and best practices in repair.

Skills

Field service experience

Diagnostic skills

Customer service

Time management

Willingness to travel

Job description

Job Title: Field Service Technician

About Us

Hills Machinery is a leading provider of high-quality heavy equipment solutions. We are dedicated to delivering exceptional products and services to our customers, ensuring their equipment operates at peak performance. We are currently seeking a skilled and dedicated Field Service Technician to join our team.

Job Description

As a Field Service Technician, you will be responsible for providing on-site service and repair for a variety of heavy equipment, including Wheel Loaders, Excavators, Bull Dozers, Crushers, Screeners, Pavers, Roller Compactors, Skid Steer Loaders, and Backhoe Loaders. Your expertise in diagnosing and repairing electrical, hydraulic, and powertrain systems will be crucial in ensuring our customers' equipment remains operational and efficient.

Key Responsibilities

• Perform on-site diagnostics, troubleshooting, and repairs on a wide range of heavy equipment.
• Utilize strong knowledge of equipment operations and mechanical functions to identify and resolve issues.
• Conduct routine maintenance and inspections to ensure equipment is in optimal working condition.
• Repair and replace faulty components in electrical, hydraulic, and powertrain systems.
• Maintain accurate records of service and repairs performed, including parts used and time spent.
• Provide excellent customer service by communicating effectively with customers about the status and needs of their equipment.
• Collaborate with the service team to ensure timely and efficient completion of work orders.
• Stay up-to-date with industry trends, new technologies, and best practices in equipment repair and maintenance.

Qualifications

• Proven experience as a Field Service Technician or similar role in the heavy equipment industry.
• Strong diagnostic skills in electrical, hydraulic, and powertrain systems.
• A good working knowledge of equipment operations and mechanical functions on Wheel Loaders, Excavators, Bull Dozers, Crushers, Screeners, Pavers, Roller Compactors, Skid Steer Loaders, and Backhoe Loaders.
• Ability to perform repairs for all major equipment systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel to customer sites as needed.

Benefits

• Competitive salary and benefits package.
• Comprehensive health, dental, and retirement plans.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the company.

If you are a skilled Field Service Technician with a passion for heavy equipment and a commitment to customer satisfaction, we would love to hear from you!