Field Service Technician

Appalachian Network Services Inc; Fletcher (NC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Life Insurance

Flexible Time Off

401(k) Retirement Plan

Performance-Based Incentives

Career Advancement

Job summary

Appalachian Network Services Inc. in Fletcher, NC is hiring a Field Services Technician. The role involves installing, troubleshooting, and maintaining low voltage cabling systems to support our operations.

The candidate must have strong analytical skills, a high school diploma, and at least two years of relevant experience. Benefits include health insurance, a 401(k) plan, and flexible time off.

Qualifications

• Strong analytical and problem-solving skills, with the ability to work under pressure.
• Familiarity with networking issues and server racks.
• Must be able to safely work on ladders and lift equipment up to 50 lbs.

Responsibilities

• Install and maintain low voltage cabling systems.
• Ensure compliance with safety standards and quality assurance.
• Document project execution and maintain work tools.

Skills

Analytical skills

Problem-solving skills

Familiarity with networking issues

Ability to work under pressure

Education

High school diploma or equivalent

Technical certification in telecommunications

Job description

Wage: $20-25 per hour

Job Description

As a Field Services Technician at Appalachian Network Services Inc., you will play a crucial role in installing, troubleshooting, and maintaining our comprehensive copper and fiber optic cabling infrastructure. Your expertise in low-voltage cabling systems will ensure the high-quality implementation and maintenance of video and data cables, supporting the core operations of our organization and our clients.

Key Responsibilities

• Execute the installation, troubleshooting, and maintenance of low voltage cabling systems, including CAT6, low voltage cables, and fiber, to organizational and industry standards.
• Install access control systems and surveillance cameras, adhering to best practices, industry standards, and manufacturer requirements.
• Ensure adherence to quality assurance protocols and efficiently diagnose and resolve issues to maintain system integrity and performance.
• Engage in complex installations requiring detailed technical knowledge and problem solving skills.
• Maintain accurate documentation related to project execution, outcomes, and product usage, ensuring all materials installed are well-documented and communicated to the Supply Chain Manager.
• Participate in team meetings, offering insights for improving operational efficiency.
• Maintain and manage the proper upkeep of work tools and materials.
• Strictly adhere to all safety guidelines and protocols. Take personal responsibility for your safety and the safety of your colleagues by promptly reporting any potential hazards or unsafe conditions.

Licensing and Compliance Requirements

This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met.

Knowledge, Skills, and Abilities Required

• Strong analytical and problem‑solving skills, with the ability to work under pressure and solve complex issues.
• Familiarity with networking issues, server racks, patch panels, and closet work.
• Ability to work in small spaces, at varying heights, and lift equipment weighing up to 50 lbs and occasionally heavier.
• Must be able to safely work on ladders for extended periods and comply with safety standards, including adhering to the maximum weight capacity for ladders, including personal gear and tools.

Experience

• High school diploma or equivalent; technical certification in telecommunications or related field preferred.
• At least 2 years of relevant experience demonstrating a high level of proficiency and independence in field service operations.

Benefits

• Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
• Dental and Vision Insurance: Available for employee enrollment at their own expense.
• Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
• Flexible Time Off: We provide flexible time off to support work‑life balance.
• 401(k) Retirement Plan: A 401(k) plan with a company match to aid in your long‑term financial planning.
• Performance‑Based Incentives: We offer incentives that recognize and reward outstanding performance.
• Career Advancement: Opportunities for professional growth in a rapidly expanding company.

Schedule

• Full‑time, 8‑hour shift, Monday to Friday
• Willingness to travel up to 40%

As part of this process, the selected candidate will be subject to a criminal background check, FBI finger printing, and drug testing to ensure compliance with regulatory standards.