Field Service Technician

Ingersoll Rand; False Pass (AK); Remote; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Technician to provide field technical support for IR products, with a focus on customer satisfaction and 24/7 service readiness. The role includes both on-site and remote support across various customer sites.

The ideal candidate has 3+ years of relevant technical background, a High School diploma or equivalent, and a valid driver's license. Proficiency in Microsoft Word, Excel, and PowerPoint is expected, along with strong communication and teamwork

Qualifications

• 3+ years of relevant technical background including maintenance, field service, or millwright work.
• High School diploma or equivalent required.
• Must have a valid driver's license and be able to pass a background check.

Responsibilities

• Provide technical support during repair or installation at customer sites to ensure safety and equipment integrity.
• Maintain safe work practices and report incidents or near misses.
• Improve responsiveness by performing walk-downs and offering solutions.
• Complete service and time reports promptly for accurate invoicing and CRM updates.
• Generate leads for additional service opportunities and support Sales with data entry.

Skills

Interpersonal skills

Communication

Team collaboration

Time management

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM system

Job description

Job Description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Field Service Technician

Location: Charleroi, PA - Remote

**About Us **

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

**Job Overview: **

The Field Service Technician is responsible for providing field technical support for IR products, striving to be customer focused, fully responsive and successful in meeting the 24/7 technical service needs of customers. Develop a collaborative relationship with the balance of IR to establish this area as the “go to” place for technical field service knowledge. Focus on providing valued solutions to customers, utilizing IR services as well as IR’s products. The job also carries a variety of incentive plans, that are paid out annually.

**Responsibilities:**

• Provide technical support during repair and/or installation, at customers’ sites, of IR’s equipment to ensure standards are met and the integrity of the equipment is maintained.


• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents


• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR’s proposals and capabilities


• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.


• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data


• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers


• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.


• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system

Requirements:

• 3+ years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience


• High School diploma or equivalent


• The job includes an assigned vehicle, so the candidate must have a valid license and be able to pass a Motor Vehicle background check.

Core Competencies:

• Strong interpersonal skills


• Clear and concise communicator (both oral and written)


• Excellent collaboration skills


• Strong computer skills in Microsoft® Word, Excel, PowerPoint


• Proven time management, organizational, problem solving, and prioritization skills to successfully complete responsibilities in a timely manner


• Ability to resolve conflict, to apply critical thinking to solve problems and to escape when needed


• Highly organized with ability to work independently as well as part of a team


• Ability to create and maintain strong relationships with customers, employees and Sales Reps


• High moral and ethical standards; integrity is continuously apparent


• Strong