Field Service Technician

Itape; DuPont (WA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

IPG is seeking a Field Service Technician to maintain and repair IPG products at customer sites in Washington. You will own customer issues until resolution and ensure compliance with service agreements. On-site installations, preventive maintenance, and product demonstrations may be required.

Ideal candidates have a high school diploma, an associate degree in a technology field, and 3–5 years of related experience. Travel by car or air, including weekends and holidays, is expected as needed.

Qualifications

• Broad knowledge of electronics
• Ability to present technical concepts to non-technical individuals
• Strong written and oral communication skills
• Ability to work independently with minimal supervision
• Travel up to 50%+ may be required

Responsibilities

• Perform on-site installations, repairs, and preventive maintenance.
• Provide maintenance support and training to in-house staff when needed.
• Record and report faults and incidents.
• Coordinate with Field Service Manager and issue work orders/ RMAs as required.
• Upgrade software on field equipment as necessary.

Skills

Electronics knowledge

Independent work

Strong communication

Customer service

Problem solving

Education

High School diploma

Associate degree in technology

Tools

Multimeters

Microsoft Office

Job description

Position Description

Title: Field Service Technician

Department: Field Services

Immediate Supervisor: Field Service Manager

Status: Non-Exempt Hourly

Position Purpose The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.

Principle Accountabilities

• This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
• Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.
• Establish a regular Preventive Maintenance program for existing end user accounts.
• Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
• Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc.
• Software upgrades to WAT units when required.
• Support Senior Technician onsite with other service needs as required.
• Performs other duties as assigned.

Essential Skills and Experience

• High School degree or equivalent
• Associate degree in technology field, e.g., mechanical, electrical, electronics preferred
• 3-5 years of related experience
• Broad knowledge of electronics and electromechanical principals.
• Skilled in the use of PC applications, including Microsoft Office Suite.
• Must be knowledgeable in the use of basic tools, including multimeters.
• Ability to present technical concepts to non-technical individuals.
• Ability to understand technical diagrams and manuals.
• Strong written and oral communication skills.
• Must be able to work independently with little supervision.
• Good customer service and organizational skills are necessary.
• Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
• Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer.
• Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week.
• Employee must hold a valid state driver’s license and have a good driving record.
• Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis.
• Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs.
• Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
• May be required to push and pull a cart with equipment weighing up to 60lbs.