Field Service Technician

MSI Metro Sales; Duluth (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) + Match

Paid Time Off (PTO)

Paid Volunteer Days

Employee Stock Ownership Plan (ESOP)

Job summary

MSI Metro Sales in Duluth, MN is seeking an Employee-Owner, Field Service Technician to join our team. The role focuses on setting up and calibrating new machines, assisting with installations, and providing customer service.

Qualifications include a high school diploma, clean driving record, and strong communication skills. We offer competitive pay of $18-$20 per hour, plus benefits like health insurance and an employee stock ownership plan.

Qualifications

• Clean driving record and valid Driver's License.
• Ability and willingness to attain CompTIA A+ and NET+ certifications.
• Local candidates preferred.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Maintain and properly document inventory.
• Unbox and set up new machines.
• Update settings and calibrate machines.
• Assist with machine installations as needed.
• Deliver parts to service technicians.
• Act as a backup to the warehouse team.

Skills

Strong interpersonal and communication skills

Electro-mechanical troubleshooting

Education

HS diploma, GED or equivalent

Job description

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc. is seeking an Employee-Owner, Field Service Technician, internally known as Technical Representative, to join our Duluth, MN team. The primary focus is to set up and calibrate new machines. Additional areas as needed will be: assisting with installs, fill in as support to the warehouse and other duties as assigned while training onsite.

Do you like to take things apart and figure out how it works? Do you enjoy providing solutions and world-class customer service to a variety of clients?

This may be the role for you!

Key Areas of Responsibilities:

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on Machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back‑up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

Requirements:

• HS diploma, GED or equivalent.
• Clean driving record and Valid Driver's License (company vehicle provided).
• Strong interpersonal and communication skills.
• Ability and willingness to attain CompTIA A+ and NET+ certifications.
• Local candidates preferred.
• Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications:

• Electro‑mechanical troubleshooting experience.

What We Offer:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days

Base Pay: $18-$20 an hour + individual performance bonus and additional incentives.

Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.