Field Service Technician

KLA Industries; Detroit (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Disability insurance

10 paid holidays

Paid time off

Job summary

KLA Industries is seeking a Field Service Technician to travel nationwide, install and service laser cutting and turning machinery at customer sites, and work closely with sales and engineering teams. You will document service events, troubleshoot mechanical and electrical issues, and ensure safety and quality standards are met.

The role requires residing within 50 miles of a major airport, up to 100% travel, and availability for overtime.

Qualifications

• Travel to customer sites for commissioning and service.
• Install and service equipment at customer sites.
• Document service performed and future needs clearly.
• Maintain OSHA/MIOSHA safety compliance.
• Resolve technical mechanical or electrical issues from data.

Responsibilities

• Supporting the sales staff in servicing company equipment
• Installing new equipment at customer sites
• Providing solutions for service of equipment at customer sites
• Carefully documenting all service performed and future needs
• Maintaining customer service and satisfaction
• Demonstrating company software capabilities to the customer
• Preparing timesheets, service reports and installation forms
• Accurately tracking expenses and completing expense reports
• Maintaining a safe work environment and OSHA/MIOSHA compliance
• Communicating with other departments as necessary
• Ability to work overtime as required
• Other duties as assigned by management
• Must be authorized to work in the United States without sponsorship

Skills

Field service

Customer service

Technical problem solving

Documentation

Time management

Communication

Tools

Microsoft Office

Job description

Field Service Technician

$30.00-$40.00/hour

Must live within 50 miles of a major airport

90-100% travelrequired

ProSearch RecruitingPartners,anindependentfranchiseofthe MRINetwork thatspecializesinhiringforfactoryautomationOEMsandintegratorsishiringforaworldleadingOEMofCNCmachinery,machiningcenters,andautomationsystemswhoisgrowingtheirfieldserviceteamnationwide!TheFieldServiceEngineerwillbeakey team member direct hire for a leading manufacturer of laser cutting and turning machinery. The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions.

The Field Service Technician will be responsible for

• Supporting the sales staff in servicing company equipment

• Installing new equipment at customer sites

• Providing solutions for service of equipment for customers at the customer site

• Carefully and accurately documenting all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future

• Maintaining excellent customer service and customer satisfaction

• Demonstrating applicable company software capabilities to the customer

• Preparing timesheets, service reports and installation forms, timely and accurately

• Accurately tracking expenses and completing expense reports in a timely manner

• Maintaining a safe work environment and operate within OSHA/MIOSHA guidelines

• Communicating with other departments as necessary

• Ability to work overtime as required by workload and customer necessity

• Other duties as assigned by management

The Field Service Technician will be rewarded with:

• $30.00-$40.00 Hourly Pay

• Overtime available

• Comprehensive benefits available at a great rate!

• Medical

• Dental

• Vision

• 401k with match

• Company paid long and short-term disability

• 10 paid holidays

• Paid time off (15 days to start!)

The Field Service Technician will excel with:

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to effectively use the Internet

• Ability to understand and use I/O structure for technical trouble shooting purposes

• Ability to effectively utilize electric/electronic test/measurement equipment

• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results

• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media

• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues

• Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office

• Proven customer service skills with a primary focus on customer relationships

• Highly organized

• Excellent verbal and written communication skills

• Must be able to work effectively with minimal supervision

• Resourceful; able to discern who to call for assistance based on the technical situation at hand

• Must have excellent time management skills

• Effective team player who can work with all levels of team members as well as with all different types and levels of customers

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility