Field Service Technician

Copeland; Des Moines (IA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Copeland is seeking a Field Service Technician aligned with our Cudahy, WI location and US territory. You will remotely support customers, perform commissioning, troubleshooting, and field service tasks across North America, with travel to sites as needed.

The role emphasizes process compliance and continuous improvement, with a strong focus on customer support, training, and collaboration with engineering and sales teams. Travel is 80% and sponsorship is not provided for US work authorization.

Qualifications

• EPA 608 Universal Certification or equivalent is required.
• Minimum 5 years' experience with Industrial Refrigeration and 5 years' field experience.
• Must be able to travel freely between U.S. and Canada and lift 70 lbs.

Responsibilities

• Carry out commissioning, start-up and troubleshooting of refrigeration equipment.
• Coordinate and assist with maintenance and warranty work.
• Perform technical troubleshooting with engineering and service teams.
• Conduct/participate in technical training for Copeland and Vilter equipment.
• Support Sales/BD teams and participate in joint sales calls.

Skills

Field service experience

Industrial refrigeration

HVACR controls

Microsoft Office

Travel flexibility

Ability to lift 70 lbs

Regulatory work authorization

Education

EPA 608 Universal Certification

Minimum 5 years field experience

Bachelor’s degree in mechanical engineering (preferred)

Tools

Copeland screw/reciprocating tech

NH3 knowledge

Natural Gas knowledge

Electronic controllers knowledge

Electrical voltages 4-20 mA to 4140V

Job description

Remote

Remote - US

Full time

JR113723

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description:

If you are a Field Service Technician professional looking for an opportunity togrow, Copeland has an exciting opportunity for you! Aligned with our Cudahy, WI location, you will be responsible for providing commissioning, troubleshooting, and helping our customers and contractors maintain our equipment in the field and through phone support. In addition to the responsibilities below, this position requires a highly motivated individual who is driven by process compliance and continuous improvement to effectively serve our customers and equipment.

AS A FIELD SERVICE TECHNICIAN, YOU WILL:

• Carry out commissioning, start-up and troubleshooting of Vilter industrial refrigeration compressors and natural gas compressors equipment mainly in the United States with opportunities to work globally.

• Coordinate and assist Copeland subcontractors with preventative maintenance and warranty work.

• Perform technical troubleshooting and problem resolution for customers, with support from Copeland and Vilter Engineering, Parts, and Service personnel.

• Conduct/participatein technical training for Copeland and Vilter equipment

• Work with andassistthe Sales and Business Development teams where possible

• Participate in joint sales calls with other Copeland team members when needed.

• Become a trusted advisor for customer technical inquiries.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Certificate of qualification EPA 608 Universal Certification or equivalent.

• Minimum 5 years' experience with Industrial Refrigeration

• Minimum 5 years' work/field experience

• Knowledge/experience with HVACR controls

• Microsoft Officeproficiencyasapplicable for preparing service reports, scheduling appointments, expense reports, etc.

• Must be able to freely travel between U.S. and Canada

• Mustbe able to lift 70 lbs. (31.8 kg)

• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor’s degree in mechanical engineering(or closely related discipline) preferred

• Working knowledge of industrial compressors for refrigeration and/or gas applications

• Working knowledge of Copeland screw and reciprocating technologies is an asset

• Working knowledge of NH3 and Natural Gas is an asset

• Working knowledge of CO2 systems is an asset

• Working knowledge of discrete electronic controllers is an asset

• Working knowledge of voltages from 4-20 mA up to 4140 Volt

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively. Must be able to travel in the evenings/weekends. A driver’s license is mandatory for employment. Travel required 80% of the time.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $85,000-$120,000+ annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

#LI-KP1 #LI-Remote

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.