Field Service Technician

Ingersoll Rand; Connersville (IN); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading industrial solutions company is seeking a Field Service Technician to provide mechanical support for their products. This role involves significant domestic and international travel, requiring expertise in industrial equipment and strong troubleshooting skills. The ideal candidate should have a mechanical background with excellent customer service skills. Competitive benefits are provided, including a range of health care options and a company vehicle.

Benefits

Health care options

401(k) plan

Paid time off

Employee stock grant

Qualifications

• 3+ years of relevant mechanical/technical background of industrial equipment.
• Ability to read and interpret electrical/mechanical schematics.
• Must be willing to travel extensively including international assignments.

Responsibilities

• Provide technical support during repair and/or installation at customer sites.
• Ensure safe work practices are followed.
• Complete required reports on a timely basis.

Skills

Strong interpersonal skills

Clear communicator

Problem-solving skills

Strong analytical skills

Excellent collaboration skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Job Title: Field Service Technician

Location

Location: Remote, US (Indiana preference)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Field Service Technician plays a critical role in delivering mechanical field support for IR products, serving as a highly responsive, customer‑focused expert for 24/7 technical service needs. In this role, you’ll apply your background in industrial repair and installation – ideally with centrifugal or positive displacement equipment – to help establish this team as the go‑to source for field service expertise within IR. You’ll collaborate across the organization to deliver trusted solutions, leveraging IR’s full service and product portfolio, while building strong relationships with both customers and internal teams. The ideal candidate also brings strong mechanical troubleshooting skills, preferably including the ability to diagnose vibration, system, and aerodynamic issues in complex equipment. This role requires approximately 80% domestic travel and 10% international travel, supporting customer sites and service needs across regions. A variety of annual incentive programs are also offered.

Responsibilities

• Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of "zero" lost time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk‑downs, and provide solutions to customers that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow‑up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of IR, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system.

Requirements

• High School diploma or equivalent.
• 3+ years of relevant mechanical / technical background of industrial equipment, including millwright, maintenance, engineering, field service experience, or equivalent experience.
• Ability to read and interpret electrical / mechanical schematics.
• Must be willing to travel extensively, including international assignments, and able to obtain or maintain a valid U.S. passport.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations, including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Core Competencies

• Strong interpersonal skills.
• Clear and concise communicator, both verbal and written.
• Excellent collaboration skills.
• Strong computer skills in Microsoft Word, Excel, PowerPoint. Comfortable and effective working in the "virtual world".
• Proven time management, organizational, problem‑solving, and prioritization skills to successfully complete responsibilities in a timely manner.
• Ability to resolve conflict, to apply critical thinking to solve problems and to escape when needed.
• Highly organized with ability to work independently as well as part of a team.
• Ability to create and maintain strong relationships with customers, employees, and Sales Reps.
• High moral and ethical standards; integrity is continuously apparent.
• Strong analytical skills.

Preferences

• Some technical schooling, classwork toward a degree in a technical area.
• Background evidencing positions with increasing responsibility and leadership.
• Experience specifying replacement parts for highly engineered equipment and products.
• Experience in industrial sales or technical selling.
• Troubleshoot vibration, system and aerodynamic problems in equipment.

Travel & Work Arrangements

• Required: Up to 80%, with approx. 10% international travel - fluctuates depending on business needs.
• Position is Salary Non‑Exempt and is eligible for overtime compensation.
• A company vehicle is included with this position.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Pay: The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate's skills, experience, and training; licensure and certifications; and geographic location.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.