Field Service Technician

Trinity Door Systems, Inc.; Columbus (OH); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Retirement plan with 401(k) match

Paid holidays

Company vehicle

Job summary

Trinity Door Systems, Inc. is seeking an Automatic Door Field Technician in Columbus, OH. The role involves traveling to customer sites to troubleshoot, repair, and install automatic door systems, and to educate customers on operation and maintenance.

You will lift heavy items, handle paperwork, and interact with customers, while upholding safety standards and professional appearance. A dynamic, hands-on position with room for growth and advancement within the company.

Qualifications

• Experience in maintenance, repair, troubleshooting electro-mechanical equipment is required.
• Expert level proficiency with hand and power tools.
• Aptitude for troubleshooting and problem solving.
• Ability to work on-call emergency service rotation and long shifts.

Responsibilities

• Troubleshoot, diagnose, and repair automatic door systems across multiple locations.
• Install new door systems and perform routine maintenance.
• Document work and communicate with customers to resolve questions.
• Support sales by recommending parts and upsell where appropriate.

Skills

Physical stamina

Electro-mechanical troubleshooting

Hand tool proficiency

Customer communication

Safety discipline

Tools

Hand tools

Power tools

Job description

AUTOMATIC DOOR FIELD TECH: A CAREER FOR THOSE WITH BRAINS AND BRAWN

Like to get your hands dirty at work, but still like to be spruced and looking professional in appearance? Enjoy lifting heavy junk, climbing ladders, and using tools, but still want to interact with customers with the finesse of a salesman? Get the best of blue collar and white collar work as an automatic door field service technician!

WHAT DOES AN AUTOMATIC DOOR TECH DO?

A typical day begins at our shop with a caffeine jolt, a restock of service vehicles, and assignment of daily service calls. Technicians then travel to 4-6 customer locations within our service area where they troubleshoot, diagnose, and make repairs. This involves selling parts, filling out paperwork to document the superb work being performed, and helpfully answering customer questions, providing technical support/customer education, and converting any grumpy customers into happy ones. Additional calls along a route may be added if they come in, so be prepared to call an audible. A day ends by driving directly home from your last call and putting your feet up. Also we don't just handle the old and broken, but we do shiny new doors too! Our door techs can have the fun of installing those new door systems as well. Variety is the spice of life for an automatic door tech.

WHAT ARE THE JOB DEMANDS?

• Physical Rigor – lift 100lbs
• Intellectual Astuteness
• Social Adeptness
• Clean Driving Record
• Clean Background Check
• Clean Drug Test
• Must be able to work on-call emergency service rotation

WHAT QUALITIES DO I NEED TO MEET THOSE DEMANDS?

• Experience in maintenance, repair, troubleshooting electro-mechanical equipment is required
• Expert level proficiency with hand and power tools
• Aptitude for troubleshooting
• Adapt to ever changing field schedule and environment; able to endure outdoor elements
• Discipline in procedures for safety, quality, and efficiency
• Attentive in all aspects of workmanship; includes repairs and documentation of work performed
• Consideration and courteousness to all persons encountered in the work day
• Helpful and responsive disposition
• Stamina to work fluctuating and long hours based on daily call schedule Mon-Fri
• Resourcefulness to find answers for equipment or applications you have not seen before
• Incredible communication that it timely and detailed
• Professional appearance

WHAT DO YOU GET OUT OF IT?

Satisfaction of doing an awesome job while you solve a customer’s problem. A good night’s sleep after working your butt off for a decent paycheck while opening doors to make the community more accessible. A chance to grow personally and professionally with a career at a company that offers a road to the future, not just a dead end. Work with company and co-workers who value quality and accountability in their performance.

THE DEETS:

• This is a full time gig, with 50-60 hours a week.
• We pay top dollar for top performance!
• We have got that insurance thing covered - medical, dental, eye, life, short term disability
• We have that retirement deal with matching to combat that Peter Pan complex.
• We pay you to get lost a week or two out of the year….and on holidays too.
• We give you a set of wheels and duds to get the job done. BYO tools.
• We pass out some hi-tech gadgets for communicating.

THE FINE PRINT:

A confidentiality and non-compete agreement are required. Starting pay is commensurate with experience. $26-33/hr. after training/apprenticeship based on performance. Equal opportunity knocking at your door.

Trinity Door Systems proudly maintains a drug and alcohol free workplace.