Field Service Technician

ITT Inc. - English US; Cochran's Crossing (TX); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Short/Long-term disability

Paid time off

Job summary

ITT Inc. in The Woodlands, TX is seeking a Field Service Technician to support our C’treat business. You will provide on-site service, start-up, commissioning, and consult with customers to deliver reliable equipment solutions.

The role emphasizes safety, quality, and customer satisfaction. Responsibilities include troubleshooting, training, and reporting while maintaining compliance with Environmental, Safety & Health policies.

Qualifications

• Excellent communication and interpersonal skills to interact effectively with diverse client group.
• In-depth knowledge of installation and startup of centrifugal pumps.
• In-depth knowledge and experience in water treatment system diagnostics.
• Ability to read, analyze, and interpret pump drawings.
• Ability to anticipate and solve practical problems and resolve issues.

Responsibilities

• Start-up and commissioning of packaged equipment.
• Troubleshooting customer systems and equipment.
• Support warranty issues as they arise.
• Assist and train sales agents and customers.
• Provide technical support for authorized service representatives.
• Complete formal technical field reports, time sheets, JSAs, and expense reports for each field assignment.
• Other duties as assigned.
• Extensive travel >80%.

Skills

Excellent communication

Interpersonal skills

Installation/startup of centrifugalpD

Education

High School Diploma or GED

Job description

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies:A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands includeFriction Technologies, KONIandAxtone.

Connect and Control Technologies:A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands includeITT Cannon, Enidine, Aerospace ControlsandkSARIA.

Position Summary

We are seeking a Field Service Technician to support our C’treat business located in The Woodlands, TX. The Field Service Technician will provide support to our customers as well as consulting services for both internal and external customers in the area. The Field Service Technician will report potential business opportunities and deliver services and solutions to our customers. Maintain compliance with all established Environmental, Safety & Health policies and procedures. Must be passionate about providing outstanding customer service and delivering results.

Essential Responsibilities

May include:

• Responsible for start-up and commissioning of packaged equipment.
• Responsible for trouble shooting customer systems and equipment.
• Responsible for supporting warranty issues, as they arise.
• Supports technical training efforts for sales agents and customers.
• Provides technical support for our authorized service representatives.
• Complete formal technical field reports, time sheets, JSAs, and expense reports for each field assignment.
• Other duties as assigned.
• Extensive travel >80%

Position Requirements

Knowledge & Skills:

• Excellent communication and interpersonal skills to interact effectively with diverse client group.
• In-depth knowledge of installation and startup of centrifugal pumps.
• In-depth knowledge and experience in water treatment system diagnostics
• Ability to read, analyze, and interpret pump drawings.
• Ability to anticipate and solve practical problems and resolve issues.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Ability to effectively handle multiple tasks, time management, and prioritization skills.
• Well-developed planning, organization, analytical, and decision-making skills
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• Proficient in relevant PC skills.
• Strong mechanical skills.

Experience:

Two years experience with mechanical equipment on offshore platforms or significant RO experience

Education:

High School Diploma or GED Equivalent

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

Pay between $30.91 and $46.20, depending on experience.