Field Service Technician

Burroughs, Inc.; Champaign (IL); On-site; USD 24,796 - 45,460; Full time

Benefits offered by this job

Training & Tools Provided

Company vehicle

Competitive Pay

Job summary

Burroughs, Inc. is looking for a Service Technician in Champaign, Illinois. In this role, you'll install, maintain, and repair multi-vendor cash automation and self-service equipment, gaining hands-on experience with technology such as ATMs, smart safes, and networking hardware.

The ideal candidate has a technical aptitude and excellent customer service skills, is at least 21 years old, and possesses a valid driver's license. This is a full-time position requiring flexibility in work schedules to meet customer needs.

Qualifications

• Valid driver's license with at least 2 years driving history.
• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs or cash automation is a plus.

Responsibilities

• Install, maintain, and repair cash automation and self-service equipment.
• Diagnose and resolve technical issues effectively.
• Deliver exceptional customer experience through clear communication.

Skills

Technical aptitude

Customer service skills

Organizational skills

Education

High School Diploma or equivalent

Associate's degree

Tools

ATMs and Teller Cash Recyclers

Smart Safes

Networking Hardware

Job description

Posted Thursday, July 2, 2026 at 6:00 AM

Who We Are

Burroughs is a leader in payment and transaction automation technology with over 140 years of experience, serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self‑service devices across the U.S. and Puerto Rico.

Join us and become part of a company that has been a trusted industry leader since 1886!

Why You’ll Love Working Here

• Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
• Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience)

What You’ll Do

• Install, maintain, and repair multi‑vendor cash automation and self‑service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow‑through.
• Manage tools, parts, and inventory with accuracy and care.

Technology You’ll Work With

As a Burroughs Service Technician, you’ll gain hands‑on experience with a wide range of transaction and cash automation technologies, including:

• ATMs and Teller Cash Recyclers (TCRs)
• Smart Safes and Currency Counters
• Point‑of‑Sale and Retail Transaction Devices
• Servers and Networking Hardware
• Other OEM banking and retail automation equipment

Technicians are trained on multi‑vendor equipment, giving you the opportunity to build versatile skills across industry‑leading platforms.

What We’re Looking For

• Technical aptitude or a strong interest in learning electro‑mechanical repair.
• Excellent customer service skills and a positive, solutions‑focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.

Requirements

• High School Diploma or equivalent (Associate’s degree a plus).
• At least 21 years of age.
• Valid driver’s license, with at least 2 years of driving history.
• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs, cash automation, or multi‑vendor equipment is a plus.

At Burroughs, you’ll gain hands‑on experience, work with innovative technology, and build a long‑term career with a company that values its people.

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same‑day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full‑time hours, there may be times when evening, weekend, overtime, or on‑call support is required. Flexibility is essential to ensure we meet customer service commitments.

*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.