Field Service Technician

Cornerstone Building Brands; Bryan (TX); On-site; USD 2,841,000 - 4,047,000; Full time

Benefits offered by this job

Work vehicle provided by CBB

Mobile phone provided

Healthcare benefits starting day 1

Competitive pay

Tuition reimbursement

Generous PTO

Employee discount programs

Job summary

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs on window and door products. You will communicate with dealers and act as liaison between Insulate and the end-user, using independent judgment and strong problem-solving abilities.

You will complete service requests, evaluate field issues, and document findings while maintaining safe, efficient field operations and high customer satisfaction.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-2 years in general construction or building material installation; 1-2 years fenestration manufacturing/installation preferred.
• Knowledge of window types and repair methods (single/double-hung, casement, sliding).
• Familiarity with glass cutting, drills, sealants, pry bars, caulks and power tools.

Responsibilities

• Complete service requests in assigned territory.
• Perform field repairs, glass replacements and adjustments.
• Conduct field evaluations and inspections.
• Document work performed for each service call.
• Coordinate with Service Scheduler to optimize routing and confirm appointments.
• Provide technical feedback and document field findings.

Skills

High level construction knowledge

Window repair know-how

Customer service

CRM/computer basics

Written communication

Physical stamina

Valid driver’s license

Education

High school diploma or equivalent

Tools

Glass cutters

Drills

Sealants

Pry bars

Caulk guns

Power tools

Job description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com.

Job Description

ABOUT THE ROLE

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

WHAT YOU’LL DO

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
• Work closely with service scheduler providing feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate company vehicle in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

WHAT YOU’LL NEED

• Education: High school diploma or equivalent
• Experience: 1-2 years of general construction or building material installation experience preferred. 1-2 years of fenestration manufacturing or installation experience preferred.
• Skills: Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows).
• Knowledge of Tools and Techniques: Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Understanding of Materials:Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them.
• Good Written Skills: Good written skills are required.
• Computer/CRM: The basic use of a computer and CRM systems are required.
• Physical Stamina and Dexterity: Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations.
• Safety Knowledge: Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations.
• Customer Service Skills: Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business.
• Valid driver’s license and clean driving record required.

WHAT YOU’LL GET

• Work vehicle provided by CBB.
• Mobile phone provided
• Healthcare benefits starting on your first day of work.
• Competitive pay.
• Inclusive, collaborative environment.
• Professional development opportunities.
• Tuition reimbursement.
• Generous PTO.
• Employee discount programs.

Additional Information

The targeted salary range for this position is $25/hour.

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.