Field Service Technician

SupportFinity™; Broussard (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

SupportFinity™ in Broussard, Louisiana is looking for a Field Service Technician to perform various tasks related to the installation, service, and maintenance of wellhead systems. The successful candidate will be responsible for handling customer issues and ensuring efficient field service operations.

The role requires mechanical expertise, good customer service skills and the ability to work both independently and as part of a team. You must be flexible to work long hours and travel as needed across locations.

Qualifications

• Minimum 2 years field service tech experience required.
• Must have valid driver's license.
• Must be authorized to work in the USA.

Responsibilities

• Perform field installation and service for wellhead systems.
• Handle customer complaints professionally.
• Maintain communication with company representatives.

Skills

Customer service skills

Mechanical process knowledge

Problem-solving skills

Organizational skills

Education

High school diploma or GED

Technical, vocational, or military training

Job description

Performs multiple tasks associated with field installation, service, maintenance, troubleshooting, and repair of surface wellhead systems.

Essential Functions

• Field Service, assembly, and repair of new, reman and customer property.
• Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
• While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers.
• Job will be primarily based in their home‑based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations.
• Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.
• Duties may require working in Shop when in training or not out of service jobs.
• Handles customer complaints in a professional manner.
• Maintains effective communication with Company Representative on issues including job procedures and spare parts requirements.
• Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
• Responsibly for shipping correct equipment and tooling to location for service jobs.
• Prepares and submits Field Service Orders and other region required reports after each job is complete.
• Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
• Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
• Complete shift reports and logs.
• Must be able to climb up and climb down a ladder from work locations.
• Must be able to work in confined spaces.
• Must be able to lift up to 40 pounds.
• Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed.
• Other duties as assigned by management.

Requirements

• Must have a minimum of 2 years field service tech experience.
• Demonstrated good working knowledge of mechanical processes.
• High school diploma or GED.
• Technical, vocational, or military training or related experience is a plus.
• Surface Wellhead installation and repair experience a plus but not required.
• At least one year mechanical, electronic and hydraulic related experience.
• Current valid driver’s license.
• Must be authorized to work in the United States.
• Demonstrated good customer service skills – communication skills, positive interpersonal and problem‑solving skills.
• Demonstrated good organizational skills.

Work Environment

• Regular exposure to moving mechanical components, airborne fumes, and particles.
• Exposure to heat, cold, wet and snow conditions.
• Moderate noise levels.