Field Service Technician

Air Comfort, Inc

Big Lake (MN)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Job summary

A service-oriented company in Big Lake, MN, is looking for a Field Service Technician. The role involves providing exceptional customer service, troubleshooting fireplace installations, and traveling up to 50% of the time across the U.S. and Canada. Candidates should have strong technical skills, a minimum of 3 years of experience in a customer service role, and the ability to multi-task. This full-time position offers a competitive salary starting at $60,000 and benefits including health and dental insurance.

Qualifications

High level of understanding of electrical and mechanical systems.
3+ years of experience in a customer service support role preferred.
Ability to multitask and prioritize communication.

Responsibilities

Provide exceptional customer service to all customers.
Handle technical support calls and assist in troubleshooting.
Plan travel arrangements for service visits.

Skills

Customer service

Electromechanical skills

Technical aptitude

Verbal communication

Written communication

Job description

The Company

This is an exciting opportunity to work in a fun, fast paced dynamic roll with a world class company that has a thriving business model. At Acucraft, we value our families, candid collaboration, and a cooperative culture. Our clients regularly seek custom/unique fire features that explore the boundaries of physics. So in our Big Lake office, you can sense our problem solving can-do attitudes that find a way to get it done.

Position Overview – Field Service Technician

The primary objective of this role is to support the service team. You will work closely with our service manager in assisting and solving the needs of our customers, which includes traveling on-site to locations in the U.S. and Canada to service and advise on fireplace installations, troubleshooting or repair. This position is an integral part of our service team and is the face of Acucraft to our customers.

Duties and Responsibilities:

Provide exceptional customer service to all customers via phone and on-site/in-person
Handle technical support calls from service technicians, installers, and customers
Ability to multitask and prioritize various communication platforms (phone, email, in person, CRM)
Troubleshoot fireplace issues and offer clear resolutions
Follow up on all customer inquiries to ensure job completion and customer satisfaction.
Assist Service Manager with service-related initiatives
Plan travel arrangements while being mindful of company budget
Other duties as assigned
Successful candidates have had good electro‑mechanical skills with experience in areas such as HVAC , plumbing, or electrical.
Ability to go on roofs, inside crawl spaces, and tight spaces.

Skills and Experience:

High level of understanding of electrical and mechanical systems alongside a technical aptitude.
3+ years of experience in a customer service support role with mechanical aptitude preferred
Willing to work individually as well as on a team
Strong verbal and written communication skills
Ability to multi-task, prioritize and be flexible with changing business needs and travel schedule
Detail oriented and ability to document all customer based conversations
Basic computer skills like emailing, typing reports, and attaching photos.
Ability to travel at least 50% of the time, U.S. & Canada (One week in field, one week in office)

Reports to: Service Manager

Schedule: Full Time, Monday – Friday

Location: Big Lake, MN

Compensation: $60,000 + DOE

Benefits: Health, Dental, & 401k programs available, when eligible

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits: