Field Service Technician

Shimadzu Scientific Instruments; Baltimore (MD); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Company car

Fuel card

Company laptop

Company cell phone

Paid vacation

Paid holidays

Floating holidays

Job summary

Shimadzu Scientific Instruments is seeking a Field Service Technician I in Baltimore, MD to support our analytical instrumentation portfolio. You will repair, maintain and verify performance of instruments, including demo units and returns, with regional travel as needed.

The role offers a comprehensive benefits package and a starting salary of $61,000 to $63,400 per year, paid semi-monthly, plus overtime, incentives and a year-end bonus potential.

Qualifications

• Associate degree in Electrical Engineering or Technology required; bachelor’s degree preferred.
• Strong communication and customer relations skills.
• Willingness to travel and work in field service environments.

Responsibilities

• Provide daily repair and maintenance support for assigned products, including installations.
• Conduct in-house bench repairs and onsite customer repairs as needed with focus on field service calls.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Skills

Excellent communication

Customer relations

Willingness to travel

Strong technical knowledge

Education

Associate degree in Electrical Engineering or Technology

Bachelor’s degree preferred

Job description

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimadzu’s outstanding reputation and \"Excellence in Science.\" People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

Field Service Technician I

Location: Baltimore, MD

Salary: $61,000 - $63,400 per year

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimadzu’s outstanding reputation and \"Excellence in Science.\" People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging


• Competitive Compensation – Day 1 Benefits & Competitive Salary


• Retirement Benefits – Matching 401K & Profit-Sharing Program


• Professional Growth – Clear pathways for Career, Leadership and Personal Development


• Health Benefits – Flexible Spending/Health Savings Accounts


• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan


• Education – Tuition Assistance Program for both graduate and undergraduate levels


• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs


• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!


• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

Additional Compensation

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.


• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Job Functions Include, But Are Not Limited To

• Provide daily repair and maintenance support for assigned products, including installations.


• Conduct in-house bench repairs and onsite customer repairs as needed while primarily handling field service calls with limited supervision.


• Travel within the local region (including day and overnight trips) to support customer needs.


• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Education And Qualifications

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.


• At least one year of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.


• Strong technical knowledge and understanding of these technologies.


• Excellent communication and customer relations skills.


• Willingness to travel

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Compensation & Benefits

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $61,000 to $63,400 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.

For more details on benefits, please visit www.ssi.shimadzu.com/jobs.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.