Field Service Technician

Screenmobile Corporation; Ashland (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Screenmobile of Richmond is seeking a Lead Service Technician to measure, manufacture, and install screening products for residential and commercial customers. You will be the face of the company, interacting with customers and ensuring high-quality work.

The role requires driving a truck with a trailer, operating tablet-based systems, and maintaining tools and inventory. A strong work ethic and excellent customer service are essential.

Qualifications

• Positive attitude and work ethic.
• Valid Driver’s License.
• Clean driving record.
• Ability to drive a truck pulling a trailer.
• Professional appearance.
• Proficiency to navigate tablet based technology.
• Team player who can work independently.
• Experience with hand tools, drills, chop saw, etc.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Excellent customer service skills.
• Problem solving skills/have common sense.
• Take pride in what you do.

Responsibilities

• Measure, manufacture, and install screen products.
• Utilize operating system for scheduling, invoicing, and processing payments.
• Communicate with customers about scope of work and cost estimates.
• Ensure the efficient use of materials and maintain adequate stock of necessary inventory.
• Collect payment and/or payment information from customers for work performed.
• Keep company vehicle and equipment properly serviced, clean, and in good working order and condition.
• Perform other duties as needed which may include cross‑training in related positions.

Skills

Customer service

Tablet proficiency

Team player

Problem solving

Tools

Hand tools

Drills

Chop saw

Job description

Screenmobile of Richmond is looking to grow and enhance our brand locally and we are searching for the right team member to help us make that happen. We specialize in window, door, and porch screening products as well as solar shading and porch winterization products. We provide onsite screening services and repair for both residential and commercial locations.

As the Lead Service Technician, you are an integral part of the team. You will produce and install the screening products for our customers and also be the face of the company with in‑person interactions. It is imperative that you gain a strong knowledge of all products as well as show respect and courtesy to all customers.

This position is right for you if you are hardworking and willing to learn. You will need to be comfortable interacting with customers, be professional and punctual, as well as have experience working with tools and a basic understanding of technology.

Specific Responsibilities

• Measure, manufacture, and install screen products
• Utilize operating system for scheduling, invoicing, and processing payments
• Communicate with customers about scope of work and cost estimates
• Ensure the efficient use of materials and maintain adequate stock of necessary inventory
• Collect payment and/or payment information from customers for work performed
• Keep company vehicle and equipment properly serviced, clean, and in good working order and condition
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements

• Positive Attitude and Work Ethic
• Valid Driver’s License
• Clean driving record
• Ability to drive a truck pulling a trailer
• Professional appearance
• Proficiency to navigate tablet based technology
• Team player who can work independently
• Experience with hand tools, drills, chop saw, etc.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
• Excellent customer service skills
• Problem solving skills/have common sense
• Take pride in what you do

Physical Demands

Regularly required to stand, use hands and fingers, talk, and hear.

Occasionally required to sit, walk, stoop, kneel, crouch, crawl, and climb ladders and walk‑boards.

Able to sit/stand for prolonged periods of time.

Able to lift and/or move up to 75 pounds, and move it unaided 50 feet.

Able to work outside in both hot and cold conditions.

Salary / Pay

Commensurate with Experience/Skill Level