Field Service Technican

Rockwell Automation, Inc.; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. is seeking a Field Services Technician for OTTO by Rockwell Automation. The role is remote-based but requires frequent on-site visits around Arlington, TX with travel to Canada and US. You will repair and troubleshoot hardware, train customers, and work with cross-functional teams to restore uptime.

The ideal candidate has 2+ years of experience, Linux (Ubuntu), ROS, C++, Python, and CompTIA A+/Network+ certifications. A valid work authorization for the US is required.

Qualifications

• High School Diploma or GED and legal authorization to work in the US.
• Ability to travel in Canada and the US for business.
• 2+ years of relevant experience (preferred).

Responsibilities

• Support and repair existing customer deployments (travel to site).
• Audit systems to verify optimal hardware functionality and perform maintenance.
• Deliver training to partners, customers and end-users.
• Execute and track recalls on deployed hardware at customer site.
• Provide feedback to internal teams to improve products and offerings.
• Review customer workflow, software and database systems.

Skills

Customer-facing skills

Communication skills

Willingness to travel

Problem solving

Team coordination

Education

High School Diploma or GED

Tools

Linux (Ubuntu)

ROS

C++

Python

CompTIA A+

CompTIA Network+

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description: As a Field Services Technician for OTTO By Rockwell Automation, you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls. Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to Services Delivery Manager. This is a remote-based role; however, due to the location of our key customer in Arlington, TX the position will require frequent on-site visits. Therefore, you should either currently reside in and around Arlington, TX or be willing to relocate to effectively support customer engagements.

Your Responsibilities:

• Support and repair existing customer deployments (requires traveling to customer location)
• Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
• Deliver training to partners, customers and end-users.
• Execute and track recalls on deployed hardware at customer site.
• Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
• Review customer workflow, software and database systems

The Essentials - You Will Have:

• High School Diploma or GED
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel in Canada and US for Business.

The Preferred - You Might Also Have:

• 2+ years of relevant experience
• Linux (Ubuntu)
• ROSC, C++, Python
• Comptia, A+
• Comptia Network+
• Experience troubleshooting Networking and Wireless issues
• Experience working with complex linked systems
• Client-facing skills (frequent interaction with customers required)
• Electrical system debugging and repair
• Mechanical aptitude and experience working with your hands
• Software system integration and system debugging

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at .