Field Service Tech - Tulsa, OK

sglottery; Oklahoma; On-site; USD 42,000 - 66,000; Full time

Job summary

Scientific Games is seeking field service professionals to service lottery terminals. The role involves installation, maintenance, and troubleshooting of lottery equipment, with emphasis on customer satisfaction and quick, first-time resolutions.

Training will be provided, and travel to client sites is expected. candidates should have a high school diploma and strong problem-solving, communication, and organizational skills.

Qualifications

• Troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/management requests and feedback.
• Proven self-starter with motivation and ability.
• Strong organization and time management skills.
• Ability to identify cost-effective repairs and minimize downtime.

Responsibilities

• Provide an uncommon customer experience using technical skills.
• Communicate the value of services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges on the first visit and own the outcome.

Skills

Troubleshooting

Customer service

Verbal communication

Written communication

Self-starter

Time management

Analytical thinking

Education

High school diploma

Tools

IT hardware

IT software

Job description

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

If the idea of speaking to customers and addressing their lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.

If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We'll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work

What you would be responsible for:

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers' challenges the first time, owning it

Qualifications

Education

Must have a high school diploma or equivalency.

Requirements

• An understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle
• multiple responsibilities efficiently and promptly
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and
• service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing ladders
• High School Diploma or equivalency
• Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, "SG") employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirem