Field Service Tech - Non-union

Grid One Solutions, LLC; Rockingham (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Employee Assistance Program

Life Insurance

Disability Insurance

Vacation Time

Job summary

Asplundh Tree Expert, LLC is seeking a Field Technician to handle termination and restoration of water service, install theft deterrent devices, and verify updated account information prior to service restoration. This full-time, non-exempt role emphasizes safety and customer service in a field setting.

The ideal candidate has 18+ years, meter-reading exposure, and comfort with handheld tech such as mobile devices, GPS, PDAs, and cameras.

Qualifications

• 18 years or older.
• Knowledge of Meter Reading or related field experience.
• Ability to comprehend handheld technology (Mobile Phones, GPS, PDA, Digital Cameras).
• Strong verbal and written communication skills.

Responsibilities

• Termination and restoration of water service.
• Installation of theft deterrent devices upon termination.
• Obtain and provide updated account information prior to restoration of service.
• Perform emergency restorations as required.
• All work will be done in accordance with PUC Chapter 56 regulations.
• Deliver 72/48 hour notices of intent to terminate water service for non-payment.
• Work to standards within time frames set by Field Supervisor and Project Manager.
• Respond to customer needs and maintain service quality.
• Complete work in an organized, timely manner and follow safety policies.
• Identify hazardous conditions and report to management.

Skills

Meter Reading

Customer Service

Handheld Technology

Communication Skills

Education

High School Diploma or equivalent

Tools

Mobile Phones

GPS

PDA

Digital Cameras

Job description

• Health Insurance (Medical/Dental/Vision) from day one
• Company Sponsored Retirement Plan after one year of service
• Employee Assistance Program
• Life, long-term/short-term disability insurance
• Vacation Time after one year of service

Description

Field Technician

Job Type: Full-Time +, Non-Exempt

Pay: Competitive, Hourly

Benefits

• Health Insurance (Medical/Dental/Vision) from day one
• Company Sponsored Retirement Plan after one year of service
• Employee Assistance Program
• Life, long-term/short-term disability insurance
• Vacation Time after one year of service
• Paid Holidays after 90 days

Essential Functions & Responsibilities

• Termination and restoration of water service
• Installation of theft deterrent devices upon termination
• Obtain and provide updated account information prior to restoration of service
• Perform emergency restorations as required
• All work will be done in accordance with PUC Chapter 56 regulations
• Preparation and delivery of 72 hour and 48 hour notices of intent to terminate water service for non-payment
• Performs up to standards within time frames outlined by the Field Supervisor and Project Manager
• Commitment to customer service, responding to the needs of internal and external customers
• Completes all work in an organized, timely manner, within instructed standard practice
• Identifies and reports to management all hazardous working
• Sets appropriate priorities and works in accordance with scheduled time requirements
• Performs other duties as assigned
• Adheres to all company policies and procedures
• Adheres to mandatory safety policies and practices as well as OSHA practices

Minimum Qualifications

• Must be 18 years of age or older.
• Knowledge of Meter Reading or related field experience
• Ability to comprehend handheld technology; i.e. Mobile Phones, GPS, PDA’s, and Digital Cameras.
• Strong interest in the construction process; preference toward HVAC, Electrical, Plumbing, Gas Lines, Mechanical Trades, Skilled Laborer Trades, Auto Mechanic Skills, Carpentry, and Telecommunications.
• Self-motivated with the ability to work with little supervision.
• Good verbal and written communication skills.
• Strong organizational skills and ability to multi-task.
• Willing to work outdoors in all weather conditions applicable.
• Must be willing to join the union and pay union dues.

Education & Experience

• High School Diploma or equivalent preferred.
• 2+ years of exceptional customer service experience.

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications

• Valid driver license required.

Travel Requirements

• Must have reliable transportation to and from the work location.

Physical Requirements

• RARE(less than 10%): squatting, depth-perception, color-vision, crawling, pushing, pulling, seeing distant, climbing ladders, balancing, gripping.
• OCCASIONAL(up to 33%): stooping, kneeling, squatting, body-twisting, sense-of-touch, manual-dexterity, lifting to 10 lbs., lifting up to 50 lbs., lifting over 10 lbs. to 50 lbs., climbing stairs, carrying, lifting, range-of-motion, reaching
• FREQUENT(up to 66%): standing, walking, sitting.
• CONTINUOUS(up to 100%): seeing, reading, hearing-speech-range, speaking clearly.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

Important Information for Applicants

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.
• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.
• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.
• Compensation determination is based on market data, job scope and individual qualifications.
• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.
• Unsolicited resumes without an executed agency agreement become the property of the company.