Field Service Supervisor 1 - Engine

SITECH Tejas; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

HOLT CAT in Irving, Texas seeks an experienced Field Service Supervisor for our field engine department. The role manages field service work, quotes jobs, reviews work orders for billing, and communicates with customers while upholding safety policies.

Industrial engine experience with natural gas or diesel engines is preferred. The incumbent will model leadership, collaborate with internal/external resources, and pursue ongoing self-development daily.

Qualifications

• Knowledge of field service management in industrial engines from the description.
• Strong communication, interpersonal, and presentation skills.
• Experience leading and supervising field personnel, with focus on safety.

Responsibilities

• Model and reinforce Values Based Leadership in daily work.
• Set clear job expectations and ensure customer satisfaction.
• Establish and reinforce safety practices for employees and customers.
• Coordinate service activities with the service department and company plan.
• Provide status reports on open work orders to the Service Manager.
• Review monthly service operations branch statements for progress.
• Participate in hiring, development, and evaluation of staff.
• Coordinate safety programs across areas of responsibility.
• Complete other key projects as assigned by management.
• Work safely and comply with policies; perform other duties as needed.

Skills

Field service management

Communication skills

Verbal & written

Organizational skills

Multitasking

Problem solving

Independent worker

Education

High School diploma or GED

3+ years industrial engine repair experience

2+ years supervisory experience

Job description

Description

Holt CAT in Irving, Texas is looking for a experienced Field Service Supervisor for our field engine department. This position is responsible for ensuring the successful management and achievement of work performed in the field service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals. Industrial engine experience with natural gas or diesel engines is preferred for this role. We are located at 2001 N. Loop 12, Irving, Texas 75061.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
• Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
• Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
• Review monthly service operations branch statement to assess progress on department business goals
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
• Successful completions of other key projects as may be assigned by management
• Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of and experience in field service management area of industrial engines.
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Excellent verbal, written, communication, and presentation skills
• Exceptional organizational, self-management, time management, and multitasking skills
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically while interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Ability to work independently as well as a part of a diversified team

Internal Employees: Submit the HOLT KCA Questionnaire plus a updated professional resume.

Requirements

Education and Experience

• High School diploma or GED preferred
• Minimum 3 years of industrial engine repair experience in shop and field required; 5 or more years preferred
• Minimum of 2 years of verifiable supervisory or leadership experience preferred

Supervisory Responsibilities

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel

• Up to 20%, to include overnight stays, is to be expected
• Valid driver’s license

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Occasionally lifts and moves materials and equipment up to 50 lbs.

Work Environment

• This job is generally performed in a professional office, in environmentally controlled conditions.
• Occasionally works outdoors around moving mechanical parts; may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise levels may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Requires wearing common protective or safety equipment
• Frequently works at fast pace with unscheduled interruptions

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CATHOLT

About HOLT CATHOLT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.