Field Service Supervisor

The Civil Engineer; Solon (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

ESOP

Job summary

Pile Dynamics, Inc. in Cleveland (Solon), OH, is seeking a Field Service Supervisor to lead a team of field service technicians, coordinate schedules, and ensure high customer support and quality.

This salaried role requires 3+ years in field service, 1–2+ years in supervision, strong mechanical and electronics knowledge, OSHA-10, and experience with Freshdesk CRM. Travel domestically and internationally is expected.

Qualifications

• 3+ years of field service, technical support, or related experience.
• 1–2+ years of leadership or supervisory experience (or demonstrated team leadership).
• Experience with CRM/ticketing systems (Freshdesk).
• OSHA 10 certification or willingness to obtain.

Responsibilities

• Supervise, coach, and develop Field Service Technicians to ensure high performance and engagement.
• Manage employee scheduling, workload balancing, and time-off requests.
• Plan, prioritize, and assign daily/weekly field service activities including rentals, repairs, and field assignments.
• Respond to customer inquiries via Freshdesk, phone, and email with professionalism and urgency.
• Review and approve technician expense reports and service documentation.
• Monitor service workload and adjust resources to meet deadlines and customer expectations.
• Deliver training, demonstrations, and field-test results to customers.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in Engineering/Construction Technology or related field (optional)

Tools

Freshdesk CRM

Job description

Field Service Supervisor

Position: Field Service Supervisor

Location: PDI maintains its corporate headquarters in Cleveland (Solon), OH.

PDI (Pile Dynamics, Inc.) is the largest manufacturer of foundation dynamic testing equipment in the world and a leader in the pile testing industry. Since the 1970s, PDI has grown consistently while maintaining a small‑firm atmosphere and a global presence.

Position Summary

The Field Service Supervisor leads and develops a team of field service technicians to deliver exceptional customer support, ensure efficient field operations, and maintain high-quality standards for PDI’s products and services. The role is responsible for operational planning, resource allocation, and performance management while serving as a key point of contact for customers. The Supervisor drives continuous improvement in service delivery, ensures technician readiness through training and coaching, and collaborates cross‑functionally with Production, Engineering, and Sales to support business objectives and customer success globally.

Responsibilities

• Supervise, coach, and develop Field Service Technicians to ensure high performance and engagement.
• Manage employee scheduling, workload balancing, and time‑off requests.
• Plan, prioritize, and assign daily/weekly field service activities, including rentals, customer repairs, new product builds, and field assignments.
• Respond to customer inquiries via Freshdesk, phone, and email with professionalism and urgency.
• Review and approve technician expense reports and service documentation.
• Monitor service workload and adjust resources to meet deadlines and customer expectations.
• Ensure proper utilization and readiness of rental equipment (PIR, SQUID, SHAPE).
• Deliver training, demonstrations, technical presentations, and field‑test results to customers.
• Travel domestically and internationally to customer sites for support, troubleshooting, and training as needed.
• Schedule and execute quarterly training for field service staff on all relevant products.

Qualifications

• 3+ years of field service, technical support, or related experience.
• 1–2+ years of leadership or supervisory experience (or demonstrated team leadership).
• Strong mechanical aptitude and working knowledge of electronics/software systems.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication, interpersonal, and customer‑facing skills.
• Strong organizational and problem‑solving abilities.
• Experience leading field‑based or remote teams preferred.
• OSHA 10 certification or willingness to obtain.
• Experience with CRM/ticketing systems (e.g., Freshdesk).
• High School Diploma or GED required.
• Associate’s or Bachelor’s degree in Engineering, Construction Technology, or related field (optional but helpful).
• Valid passport and ability to travel internationally.

Physical Requirements

Heavy lifting required; ability to lift 50–75 pounds. Manual dexterity to operate office equipment. Requires extended periods of standing, walking, and sitting. Normal or corrected vision and hearing to normal range.

Level of Supervision

This position reports directly to the Operations Manager and involves proactive interaction with Logistics, Operations, Sales, Production, and Engineering departments.

Earnings & Benefits

Full‑time, salaried position with an annual bonus component. Medical insurance (Option 500 or HSA plan), dental and vision insurance. Voluntary/supplemental lifelines: Accident, Short‑Term Disability, Voluntary‑Term Life Insurance. 100% coverage of Group‑Term Life Insurance, Long‑Term Disability, and Accident‑Death‑and‑Dismemberment (AD&D) Insurance. Paid vacation, sick and holidays. 401(k) match. Employee Stock Ownership Plan (ESOP) enrollment after 1+ year of service.

Location

9375 Chillicothe Road, Kirtland, OH 44094

EEO Statement

Pile Dynamics, Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, age, religion, marital status, military service, or any other characteristic or trait protected by federal, state, or local law.

Diversity, Inclusion and Connectedness Statement

Pile Dynamics’ commitment to diversity and inclusion are an integral part of our company values. We believe that attracting, developing, and retaining employees that reflect the diversity of our customers is essential to our success. PDI’s inclusive culture is the result of our commitments, our collaboration, and our inspiration to grow.