Field Service Supervisor

ORR Corporation; Remote; USD 60,000 - 80,000; Full time

Job summary

A respected industry leader in Phoenix, AZ is seeking a Field Service Supervisor to lead a dedicated team of Field Service Technicians. This key role entails overseeing service operations, performing inspections, and ensuring customer satisfaction while working with top-tier fire alarm systems. Candidates should possess a high school diploma, relevant experience in electrical systems, and a NICET Level I certification. Join a company that values its employees and encourages growth.

Benefits

401(K) benefits

Health and dental insurance

Tuition reimbursement

Training and development opportunities

Family-oriented culture

Qualifications

• High school diploma or equivalent is required.
• Five years' experience in the fire alarm industry is mandatory.
• Experience with electrical/mechanical systems servicing is essential.

Responsibilities

• Lead and mentor a team of Field Service Technicians.
• Communicate with customers for service coordination.
• Perform inspection and testing on fire alarm systems.

Skills

Leadership capability

Emotional Intelligence

Microsoft Office

Critical thinking

Customer service mindset

Education

High school diploma or equivalent

Five years' experience in electrical/mechanical systems servicing

NICET Level I certification

Associate degree in electronics or related field

Tools

Fire alarm systems software

Blueprint reading skills

Job description

FIELD SERVICE SUPERVISOR

Since 1948, the Orr family has employed a talented team of associates who are committed to ORR Corporation's mission of protecting people, property and the environment. Today ORR supports more than 250 associates across the country while still maintaining the principles of safety, family and integrity that they were built on so many decades ago. When you join the ORR family, you know who you're working for and what you're working for. Let our past inspire your future.

Learn more about our Field Service Operations team HERE.

SUMMARY

This is an opportunity to join a growing, dynamic and responsible company that fosters the development of our employees. We are seeking a Field Service Supervisor. Position will be based in Phoenix, AZ area and role is not eligible for relocation assistance.

This role will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team. Our Field Service Supervisors make use of both their leadership and their technical skills by working both in the field and in the office. They are responsible for guiding Field Service Technicians in their region and assisting with day to day operations for their territory in addition to higher level service work for fire alarm and/or suppression customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
• Lead a group of Field Service Technicians for a designated area.
• Participate in hiring and mentoring for new team members.
• Take a lead role in the coordination and execution of major services.
• Perform service on the majority of OPS System brands and applications.
• Communicate with customers as required for service coordination or problem resolution.
• Perform all inspection and testing tasks on fire alarm and special hazard fire suppression systems according to OPS work instructions.
• Record inspection and test results in company's electronic inspection program.
• Respond to emergency service requests and take appropriate action.
• Perform in depth trouble shooting, repair and replacement of system equipment.
• Oversee OPS personnel in coordination of service activities.
• Review inspection and test results with the customer.
• Conduct training with customer on the functionality of the fire system.
• Assist in installation and commissioning tasks.
• Other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent, required.
• Five years' experience in servicing electrical/mechanical systems in the fire alarm or special hazard fire suppression industry, required.
• Experience reading blueprints, required.
• Associate degree in electronics or related field, preferred.
• NICET Level I (Fire Alarm or Special Hazard) required; Level II certification, preferred.
• Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated leadership capability.
• Emotional Intelligence.
• Experience with intelligent fire control panel programming software.
• Knowledge of Microsoft Office and standard internet usage.
• Strong time management skills.
• Excellent verbal and written communication skills.
• Organized and detail-orientated.
• Strong critical thinking and problem solving skills.
• Self-directed with the ability to work autonomously.
• Ability to lead a team effectively.
• Demonstrated customer service mindset.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• This is a remote position that would be deployed from the associate's home to local job sites for installs, service, or repairs.
• Company vehicle, tools, technology, and equipment provided.
• Occasional on-call days and/or overtime required for unscheduled service needs.
• Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
• Overnight travel required up to 25% of the time.

BENEFITS

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first‑class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.
• Equal opportunity employer/ Veterans/ Disabled