Field Service Supervisor

Sunrun Installation Services Inc.

New Jersey

In loco

USD 101.000 - 135.000

Tempo pieno

11 giorni fa

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Medical/Dental/Vision Insurance

401k Plan + Company Match

Stock Purchase Plan

Paid Vacations/Holidays

Equity/Bonus programs

Descrizione del lavoro

Sunrun is seeking a Field Service Supervisor to lead the frontline team of Technicians in the field, ensuring safety and performance standards are met. The role involves coaching, field oversight, and occasional hands-on service to support Sunrun customers.

The ideal candidate will have residential solar experience, a valid electrical license preferred, and strong communication skills to coordinate with field teams and regional managers.

Competenze

Experience leading field technicians and supervising teams.
Knowledge of safety standards and performance coaching.
Residential solar and electrical systems understanding is required.

Mansioni

Oversee 8-14 Field Service Technicians, safety and inventory.
Coach technicians to meet Sunrun standards and performance goals.
Coordinate daily schedules to maximize service capacity.
Provide daily/weekly performance updates to leadership.
Complete select service appointments as needed.
Manage customer escalations and urgent field cases.

Conoscenze

Leadership

Communication skills

Coaching

Time management

Safety awareness

Formazione

High school diploma or equivalent

Electrical Journeyman certification/license (preferred)

Post-secondary education or certification preferred

Strumenti

Google Suite

Salesforce

Dispatch scheduling

Tableau

Descrizione del lavoro

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Position Summary

The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the front-line leader for Technicians in the field. The FSS is responsible for ensuring that each Technician meets Sunrun operating standards for safety and performance. Successful Field Service Supervisors will spend the majority of their time in the field actively supervising and coaching Technicians to provide the best outcomes for Sunrun customers. Additionally, they will lead by example and resolve some service cases as individual contributors in the field.

Essential Duties and Responsibilities

Field Technician Oversight

Management of 8-14 Field Service Technicians, including oversight of safety, truck stock inventory, case closure performance, skills training, and timekeeping/ overtime.
Performance management and coaching for Technicians who are not meeting Sunrun standards.
Daily syncs with assigned Field Service Technicians to ensure they are set up for success and continued communication with their team throughout the day.
Daily management of schedules to ensure that Technicians are able to successfully service as many customers as possible.
Daily updates to the Regional Manager and weekly reports outlining Service Technician performance.

Individual Contribution

Complete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours).
Exceed established Technician performance metrics such as Success Rate and Completion rate.
Assist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations, and other urgent cases as needed.
All members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needs.

Qualifications

Minimum Qualifications

Experience as a Sr. Service Technician, Certified Technician, or Sr. Certified Technician (or the equivalent) is required.
Prior supervisory/management experience is strongly preferred.
Minimum 3 years of residential solar experience required.
Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states).
Working knowledge of current NEC codes.
High degree of knowledge of electrical principles as it pertains to solar interconnection/tie-in and code, and how PV systems operate.
High school diploma or equivalent required; post-secondary education or certification preferred.
Must have a valid driver’s license, maintain a clean driving record, and the ability to pass a background check.
Proficient in Google Suite, Salesforce, Dispatch console (or equivalent scheduling software), and Tableau.

Additional Qualifications

Positive attitude; not easily flustered, motivated team player, looking to succeed.
Experience multi-tasking, having the ability to manage a team while maintaining a high level of performance for individual tasks.
Outstanding communication skills, including excellent listening skills - in writing and presentations, over the phone, and face-to-face.
Strong work ethic, analytical, understands how to manage people effectively, and leads by example.
Able and willing to dive deep, get involved, and do the things that need to be done.
Direct experience repairing Solar and Battery Equipment.
Direct experience with Solar and Battery equipment manufacturer online portals, RMA processes, and troubleshooting steps.

Physical Demands

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
Ability to work on rooftops with various angles and surfaces, which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
Ability to climb ladders.
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
Ability to work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
Ability to work and maintain balance on roofs and other areas of height.
Ability to work in the sun and possibly low light conditions.
Ability to walk on rafters, roof tiles, and roof shingles without damage.
Ability to distinguish colors such as red, black, yellow, white, green.
Ability to work in confined spaces such as attics, basements, and crawl spaces, which requires kneeling and crouching.
Ability to hear verbal commands and warnings.
Ability to work with chemicals using appropriate protections.

Starting Salary/Wage

Starting salary/wage for this opportunity: $101,413.99 to $135,218.65. Compensation decisions will not be based on a candidate's salary history. You can learn more here.

Equal Opportunity Statement

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

Learn more here: EEO | Sunrun