Field Service Specialist

Fulcrum Collaborations; Glen Allen (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Fulcrum Collaborations in the United States (Glen Allen, VA) seeks an experienced operations specialist to deliver critical operations consulting using the MCIM platform. You will perform field asset audits, develop and review operating scripts, support maintenance coordination, and train field technicians.

This role requires 1+ years in technical/industrial environments, strong communication, ability to travel 50-75%, and a valid driver's license; passport travel as needed.

Qualifications

• Must have strong attention to detail and ability to accurately collect, document, and manage data.
• Excellent communication skills with customers and field teams.
• Comfortable learning new software platforms and mobile applications.

Responsibilities

• Data management and inventory of the critical infrastructure within customer portfolios; conduct field-level asset collections.
• Development, review, and coordination of critical environment operating procedures and scripts.
• Development, review, and coordination of CMMS maintenance compliance and work coordination.
• Training of field technicians and customer teams on MCIM platform software and capabilities.

Skills

Attention to detail

Communication skills

Field work

Independent work

Travel readiness

Education

High School Diploma or GED

Job description

About MCIM

MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.

For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.

• No silos — one platform that unites workflows across sites and teams

• No blind spots — clean, first-party data and benchmarking that drive better decisions

• No going it alone — a consultative partner dedicated solely to data center operations

Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.
About the role:
This role is a unique opportunity for a motivated and experienced operations specialist to leverage the MCIM platform software to provide critical operations consulting services to existing & new MCIM customers. Critical operations consulting services include critical asset audits (field/data), critical operating script development/review, application of industry best practices, subject matter expert in equipment operating practices, and contributing to product/strategy development with field-level execution perspective.

Job Responsibilities
Subject Matter Expert - Critical Assets & Operations: You will become a fluent user of the MCIM mobile platform, including Field Services app, and then leverage our platform to provide critical operations consulting services to our customers. These services will include:

• Data management and inventory of the critical infrastructure within our customer’s portfolios of data centers, telecommunications centers, and corporate & retail real estate facilities. You will conduct field-level asset collections of operating equipment within these facilities, ensuring clean data capture and enforcement within the MCIM platform.

• Development, review, and coordination of critical environment operating procedures and scripts. You will develop operating scripts for the critical infrastructure operations within our customers' portfolios, including emergency and maintenance operating procedures.

• Development, review, and coordination of CMMS maintenance compliance and work coordination. You will review and provide oversight in the establishment of critical infrastructure maintenance schedules, critical work control coordination, alignment of failure modes/coding, and grouping of assets for the execution of maintenance schedules.

• Training of field technicians and customer teams on MCIM platform software and capabilities. Provide support to existing Operations Analysts where necessary in support of current client portfolios.

Preferred Requirements

• High School Diploma, GED, military training, trade school certification, or equivalent experience.

• 1+ years of experience in a technical, mechanical, facilities, construction, industrial, military, telecommunications, HVAC, electrical, or related environment.

• Strong attention to detail and ability to accurately collect, document, and manage data.

• Comfortable learning new software platforms and mobile applications.

• Strong communication skills and ability to interact professionally with customers and field teams.

• Ability to work independently in the field while following established processes and procedures.

• Valid driver's license and ability to travel extensively (approximately 50-75%).

• Ability to obtain a passport and travel internationally when required.