Field Service Representative, St Louis MO

RXinsider LTD.; Northern (KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Annual incentive

Job summary

McKesson is seeking a Field Service Representative to support customer locations around the St. Louis area. This field-based role involves inventory management, on-site customer service, and issue resolution, with travel to local customer sites required.

You will build relationships, manage inventory, and coordinate with internal teams to ensure timely solutions and successful customer outcomes. The role offers a competitive base salary and incentives.

Qualifications

• 2+ years of relevant experience in field service or similar.
• Ability to travel locally in the St. Louis area 3–4 days a week.
• Healthcare industry experience preferred.
• Customer relationship management experience.
• Inventory management experience.
• Strong organizational skills and problem-solving abilities.
• Experience using Microsoft Office applications.

Responsibilities

• Serve as a trusted onsite resource for customer stakeholders and daily operational needs.
• Monitor inventory levels, place orders, organize products, and ensure availability.
• Resolve order discrepancies, backorders, damaged shipments, and related issues.
• Assist with customer projects, conversions, reporting, and process improvements.
• Coordinate activities with McKesson teams, vendors, and customer contacts.

Skills

Customer service

Inventory management

Strong communication

Microsoft Office

Tools

Microsoft Office

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Field Service Representative

This field-based role serves as an extension of both the customer and the McKesson team, providing inventory management, operational support, customer service, and issue resolution. The ideal candidate thrives in a customer-facing environment, enjoys solving problems, has exceptional attention to detail, and takes pride in ensuring customers have the right products available when they need them. The FSR role includes significant onsite customer support and local travel throughout the St. Louis area.

Key Responsibilities

Support Customer Operations

• Serve as a trusted onsite resource for customer stakeholders and support daily operational needs.
• Build strong customer relationships and help deliver an exceptional customer experience.

Manage Inventory & Ordering

• Monitor inventory levels, place orders, organize products, and help ensure the right products are available when needed.
• Assist with inventory reviews and identify opportunities to improve efficiency and product availability.

Resolve Customer Issues

• Help resolve order discrepancies, backorders, damaged shipments, and other service-related concerns.
• Work closely with internal teams and customer stakeholders to ensure timely solutions.

Support Projects & Reporting

• Assist with customer projects, product conversions, reporting, and operational improvement initiatives.
• Coordinate activities with McKesson team members, vendors, and customer contacts as needed.

Compensation & Benefits:

• Base Salary: $65,000 - $70,000
• 5% Annual Incentive
• Auto Program: Company vehicle and fuel card, or auto allowance of $668 monthly

Minimum Requirements

• 2+ years of relevant experience

Preferred Qualifications

• Ability to travel locally within the St. Louis area 3 to 4 days a week
• Healthcare industry experience
• Customer relationship management experience
• Inventory management experience
• Strong organizational and problem-solving skills
• Experience using Microsoft Office applications

Additional Skills

• Exceptional attention to detail
• Ability to work independently
• Strong communication skills
• Exceptional professional maturity during customer interactions
• Ability to manage multiple priorities simultaneously

Working Environment

This position is primarily field based, supporting customer locations throughout the St. Louis area. The role requires regular onsite work reviewing inventory, assisting customers, managing operational issues, and supporting customer initiatives. Administrative responsibilities may be completed from a home office when not onsite.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$57,500 - $95,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!