Field Service Representative - Kansas City, MO

Ferno-Washington, Inc; Wilmington (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or travel stipend

Health, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Ongoing training and development

Job summary

Ferno-Washington, Inc. is seeking a Field Service Representative to install, maintain, troubleshoot and repair medical equipment at customer sites. The role ensures optimal device performance, minimizes downtime, and delivers exceptional service to healthcare providers.

You will travel within the defined territory (up to 75%), perform calibrations and safety checks, and provide training to clinical staff while maintaining comprehensive service records and complying with FDA/ISO standards.

Qualifications

• Associate’s or Bachelor’s degree in Biomedical, Electronics, or Electrical Engineering.
• 2–5 years of field service or medical device support experience.
• Equivalent mix of education and hands-on technical experience considered.

Responsibilities

• Install, configure, and test medical devices at customer sites.
• Perform preventive maintenance, calibration, and safety checks.
• Troubleshoot and repair devices, diagnosing issues promptly.
• Provide on-site and remote technical support to clinicians.
• Train staff on equipment operation and basic maintenance.
• Maintain service documentation and comply with regulations.
• Travel within territory up to 75% and manage service requests; coordinate with 3rd party resources as needed.

Skills

Customer service

Communication

Problem solving

Independent work

Time management

Organization

Adaptability

Education

Associate or Bachelor's degree in Biomedical/Electrical/Electronics Engineering

Tools

Diagnostic tools

Job description

Job Title: Field Service Representative-Medical Device

Position Summary

The Medical Device Field Service Representative is responsible for the installation, maintenance, troubleshooting, and repair of medical equipment at customer sites. This role ensures optimal device performance, minimizes downtime, and delivers exceptional customer service to healthcare providers. The representative acts as a key liaison between the organization and its customers, supporting safe and effective use of medical technologies.

Key Responsibilities

• Install, configure, and test medical devices at customer facilities in accordance with company standards
• Perform preventive maintenance, calibration, and safety checks on equipment
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
• Provide on-site and remote technical support to healthcare professionals
• Train clinical staff and end-users on proper equipment operation and basic maintenance
• Maintain accurate service documentation, including service reports, logs, and compliance records
• Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
• Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed.Maintain inventory of tools, parts, and service equipment
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
• Identify opportunities for service contract renewals, upgrades, or product improvements

Education & Experience

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
• 2–5 years of experience in field service, medical device support, or a related technical role
• Equivalent combination of education and hands‑on technical experience may be considered

Technical Skills

• Strong understanding of electronics, mechanical systems, and medical equipment
• Ability to read and interpret technical manuals, schematics, and diagrams
• Proficiency with diagnostic tools and troubleshooting techniques
• Familiarity with regulatory standards applicable to medical devices is a plus

Soft Skills

• Excellent customer service and communication skills
• Strong problem-solving and critical thinking ability
• Ability to work independently with minimal supervision
• Effective time management and organizational skills
• Adaptability in a fast‑paced, field‑based environment

Work Environment & Requirements

• Frequent travel within assigned territory (up to 75% or more)
• Ability to work in clinical settings, including hospitals and laboratories
• Must be able to lift and move equipment (typically up to 50 lbs)
• Valid driver’s license and clean driving record required
• May require participation in on‑call or after‑hours support schedules
• Preferred Certifications: CBET (Certified Biomedical Equipment Technician)
• Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices)
• Knowledge of networking and IT systems related to medical devices

Compensation and Benefits

• Competitive salary based on experience
• Performance‑based bonuses or incentives
• Company vehicle or travel reimbursement
• Health, dental, and vision insurance
• Retirement savings plan (e.g., 401(k))
• Paid time off and holidays
• Ongoing training and professional development opportunities

Equal Opportunity Employer Statement

[Company Name] is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

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