Field Service Representative - II

Solar Turbines

United States

Remote

USD 82,000 - 103,000

Full time

4 days ago

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Job summary

Caterpillar Inc. is seeking a dedicated Field Service Technician to install, maintain and troubleshoot equipment at customer sites across the United States. You will work with turbomachinery and package systems, using test equipment and schematics to diagnose issues and perform preventive maintenance and commissioning.

Safety, initiative and strong problem solving are essential to deliver reliable service. The role emphasizes customer satisfaction, on-site execution, and collaboration with teams

Qualifications

Knowledge of customer service concepts and techniques; ability to meet customer needs and provide excellent service.
Ability to seek out work and drive to accomplish goals.
Knowledge of troubleshooting approaches, tools and techniques in a manufacturing environment.

Responsibilities

Installs, maintains and troubleshoots equipment at customer sites.
Uses test equipment, schematics and specifications to locate problems.
Performs preventive maintenance and commissioning on turbomachinery and package systems.
Performs routine installations and adjustments within procedures.

Skills

Customer service

Problem solving

Initiative

Safety awareness

Troubleshooting

Education

Degree or equivalent experience

Tools

PLC systems

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

_ What you will do: _

Installs, maintains and troubleshoots equipment at the customer’s location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, callout services and commissioning activities on turbomachinery and package systems.

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers’ specifications that provide instructions on how to locate problems.
Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

_ What you will have: _

Degree or equivalent experience desired

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

_ This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. _

Summary Pay Range:

$82,318.00 - $102,898.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location,job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information: