Field Service Representative II

Canon-Business-Process-Services-f89af7fd; City of Rochester (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Canon Business Process Services in Rochester, NY is seeking an organized office services professional to perform mail processing, copying, scanning, and reception tasks under general supervision. Responsibilities include handling packages, shipping, inventory, and basic admin duties to support a busy client environment.

The role requires 5+ years in a mailroom or professional office setting, strong customer service, and solid knowledge of shipping procedures.

Qualifications

• High school Diploma or equivalent.
• 5+ years’ experience working in a mailroom or professional office environment.
• Thorough knowledge of shipping procedures.
• Ability to operate office equipment (fax, scanner, metering, stamping, etc.).
• Excellent customer service, professional attitude and appearance.

Responsibilities

• Provide customer service to internal and external clients and proactively resolve issues.
• Receive, sort, and deliver mail and packages according to floor assignments and timelines.
• Organize supplies, log orders, monitor inventory, and maintain neat supply areas.
• Operate and troubleshoot copying/scanning/faxing equipment; generate reports as needed.
• Perform reception duties: answer phones, greet visitors, and manage messages.

Skills

Customer service

Organizational skills

Attention to detail

Time management

Communication

Education

High school Diploma

Tools

Fax machines

Copiers

Scanner

Postage metering

Job description

Overview

Under general supervision, will perform a varietyoffice services functions. Tasksmay include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs,

Responsibilities

CUSTOMER SERVICE

• Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness

SUPPLIES/COPYING/FAXING/ADMINISTRATION

• Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
• Provide reception work such as answering telephones, taking messages and greeting visitors
• Move boxes, supplies or furniture; replace light bulbs
• May be requested to perform document scanning
• Prepare outgoing items for shipping
• Additional responsibilities that other employees at that site do not perform
• May prepare reports in order to measure productivity and prepare billing charges

Qualifications

• High school Diploma or equivalent
• 5 + years’ experience working in a mailroom or professional office environment
• Able to assist other lower level FSRs as necessary
• Thorough knowledge of all shipping procedures
• Ability to perform all necessary computer skills required
• Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!