Field Service Representative II

InvestedintheMission; Alabama; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) plan with company matching

Job summary

AeroVironment is seeking a Field Service Representative II to operate and train on unmanned systems in the field, ensuring safety and adherence to procedures. You will collaborate with engineering, technical support and manufacturing to align course materials with current product features.

The role requires travel across CONUS and potentially OCONUS, with prior military or equivalent field training experience highly valued. ITAR/EAR compliance and a strong leadership mindset are essential.

Qualifications

• High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience
• 8+ years of relevant experience
• 3+ years of Field Operations Instructor experience
• Prior military experience or equivalent training in aircraft/aerospace manufacturing
• Prior military instructor/Special Operations experience desirable

Responsibilities

• Operates and instructs on UAS, TMS, and UGV in the field
• Participates in AV’s Master Trainer Training Program (MTTP)
• Ensures field operations follow established procedures and are conducted safely
• Conducts inventories of UAS, TMS, and UGV equipment and materials
• Keeps stakeholders informed of changes impacting field operations
• Maintains operational status and situational awareness of assets and flight paths
• Completes documentation for field operations and data collection
• Captures information for after-action reports and lessons learned

Skills

Leadership

Travel readiness

Communication skills

Independent judgement

Education

High School or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Worker Type

Regular

Job Description

Summary

The Field Service Representative II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Position Responsibilities

• Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
• Participates in the AeroVironment’s Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
• Ensures all system field operations follow established procedures and are conducted safely
• Conducts all necessary UAS, TMS and UGV equipment, and material inventories
• Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
• Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
• Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
• Constantly monitors whether on-site and along intended flight paths
• Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
• Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
• Captures critical information for input into after-action reports and lessons learned databases
• Applies company policies and procedures to resolve complex issues
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Performs duties of Site Lead/Mission Commander (MC)
• As needed, conducts both formal and informal feedback sessions with assigned workers
• Develops and validates training support packages
• Ensures instructor/operator currency requirements are met and proficiency maintained in accordance with the Master Trainer Training Program (MTTP)
• Coordinates directly with AeroVironment (AV) departments on system and manual currency, updates, and changes
• Ensure all flight and ground operations are in accordance with established procedures.
• Supports Business Development and Sales Team activities:
• Performs CONUS/OCONUS flight and ground demonstrations
• Performs CONUS/OCONUS customer service visits
• Supports Field Operations training
• Supports FSR deployments (TMS)
• Captures critical information for input into after-action reports and lessons learned databases

Basic Qualifications (Required Skills & Experience)

• High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience
• 8+ years of relevant experience
• 3 + years of Field Operations Instructor experience
• Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
• Prior military instructor/Special Operations experience highly desirable
• Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
• Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required
• Willingness to travel regularly and for extended periods within continental United States (CONUS)
• Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)
• Demonstrated excellence in leadership

Other Qualifications & Desired Competencies

• Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
• Exceptional analytical skills with which to solve various degrees of complex problems
• Demonstrated ability to work with little or no supervision and exercise independent judgment on a regular basis
• Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint, or sketches
• Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel, Outlook) and other productivity tools
• Effectively leads, trains and mentors small groups of students in meeting course objectives
• Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
• Focuses on teamwork, collaboration and puts the success of the team above one's own interests
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives; delivers message to Garcia (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
• Must be able to work well within a team environment, communicating with senior leadership as well as mentoring junior staff

Physical Demands

• Lift and/or move between 11-20 lbs. of cases of varying size (Frequent)
• Lift up to 50 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional)
• Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant)
• Stand and/or sit for long periods of time (Frequent)
• Balancing, handling, fine manipulation and grasping (Frequent)
• Repeatedly throw objects up to 16lbs over shoulder (Frequent)
• Good manual dexterity to assemble and disassemble product (Frequent)
• Crouching, reaching, and keying (Frequent)
• Climbing, stooping, kneeling, feeling, overhead lifting (Occasional)

Clearance Level

Secret

Benefits

• Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.

For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

About AV

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next.

If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

Equal Opportunity

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

ITAR

U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.