Field Service Representative I

Schneider Electric; Amarillo (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art training facility in

401(k) + match

Paid time off

Paid family leaves

Well-being programs

Military leave benefits

Job summary

Schneider Electric is seeking a Field Service Representative to join our U.S. Services team in a site-based role with occasional nonstandard hours.

You will perform startup, maintenance, and repair on electrical equipment, traveling to customer sites as needed, and collaborating with project teams to resolve issues. On-site training is provided at our Dallas facility, with ongoing online training and mentoring.

Qualifications

• 2+ years hands-on experience with electrical, electro-mechanical or electronics equipment.
• Ability to read blueprints/schematics.
• Thorough understanding of AC/DC power and related components.
• NFPA-70E or OSHA experience preferred.

Responsibilities

• Pre-site startup, repair, preventive maintenance, and field modification of equipment.
• Troubleshoot with customers, electricians, and support teams.
• Complete field service and expense reports; maintain data sheets.

Skills

Electrical experience

Customer service

Safety compliance

Reading blueprints

Microsoft Office

Education

Associate’s degree

Trade/Vocational certification

Military training

Tools

Microsoft Office Suite

Diagnostic equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40‑hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components including 3‑phase power
• Industrial and/or Commercial Electrical experience
• 2+ years of hands‑on experience and customer service with electrical, electro‑mechanical or electronics related equipment. Experience with one or more of the following required:
  • Uninterruptible Power Supply (UPS) systems
  • Switchgear
  • Automatic Transfer Switch (ATS) and Generator
  • Power Distribution Units (PDU).
• 2+ years in Field Services or equivalent industry experience.
• English proficiency required to communicate with customers and team members.
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small, confined spaces.

What we have for you:

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand-new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric is there when it matters most to you

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.