Field Service Representative- Fairfield County

ADI Andersen Distribution, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical/Dental/Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Holidays

Maternity/Parental Leave

Career Growth

National Career Opportunities

Job summary

Andersen Corporation in Dallas is seeking an Enterprise Service Technician to deliver service solutions and uphold the Andersen brand on customer sites. You will dismantle and replace windows and doors, perform repairs, and ensure warranty compliance while providing a professional experience.

Responsibilities include documenting tasks, collaborating with service support, and facilitating in-home labor, sales, and surveys to enhance the customer experience on job sites.

Qualifications

• High school diploma and valid driver's license required.
• Strong problem-solving and communication skills.
• Time management and dependability are essential.

Responsibilities

• Direct delivery of service solutions and promotion of Andersen products.
• Dismantle and replace windows/doors on site; perform repairs and replacements.
• Maintain warranty compliance and accurate documentation; monitor product performance.

Skills

Problem-solving

Communication

Time management

Construction knowledge

Education

High school diploma

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Job Description

POSITION SUMMARY:

Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience throughout the Dallas territory.

To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

POSITION PRIMARY RESPONSIBILITIES:

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer¿s environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

POSITION MUST HAVE QUALIFICATIONS:

• High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
• Knowledge of products, service procedures and construction methods
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem-solving skills, strong communication skills and time management.

POSITION NICE-TO-HAVE QUALIFICATIONS:

• Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app)
• Customer Orientation

POSITION PHYSICAL REQUIREMENTS SUMMARY:

Must be able to stand for 8-10 hours

Must be able to lift 70 lbs.

PAY RANGE:

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail] .

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.