Field Service Representative, Cox First Media

Cox; Union (OH); On-site; USD 44,000 - 68,000; Full time

Job summary

A regional newspaper company is seeking a reliable Field Service Representative to support its distribution operations in Dayton. The ideal candidate will ensure timely delivery, manage independent contractors, and maintain high customer service standards. Candidates should have a Bachelor's degree or relevant experience, strong communication skills, and the ability to work independently. This role offers competitive compensation and comprehensive benefits including paid time off and mileage reimbursement.

Benefits

Flexible vacation policy

Paid holidays

Paid wellness hours

Mileage reimbursement: $0.70 per mile

Qualifications

• Bachelor's degree in a related discipline or 4 years of experience in a related field.
• Strong organizational and communication skills are essential.
• Ability to work independently and in a team environment.
• Clean driving record required.
• Reliable transportation for field work.
• Willingness to work overnight hours.

Responsibilities

• Recruit and manage independent contractors.
• Ensure compliance with customer service standards.
• Deliver newspapers to consumers and retailers.
• Manage newspaper flow from printer to carriers.
• Promote positive customer service outcomes.

Skills

Organizational skills

Communication skills

Independence

Teamwork

Education

Bachelor's degree or 4 years relevant experience

Job description

Dayton Daily News is seeking a dedicated and reliable Field Service Representative to support our distribution operations in the Dayton area. This role is essential to ensuring timely and accurate delivery of our publications, maintaining high customer service standards, and supporting our network of independent contractor - newspaper carriers.

Key Responsibilities:

• Recruiting and managing independent contractors
• Ensuring compliance with customer service standards and contract terms
• Delivering newspapers to consumers and retailers to cover open routes
• Managing newspaper flow from printer to carriers
• Promoting positive customer service outcomes

Qualifications:

• Bachelor's degree in a related discipline. The right candidate could also have a different combination, such as 4 years' experience in a related field and no degree.
• Strong organizational and communication skills
• Ability to work independently and in a team environment
• Clean driving record required
• Reliable transportation for field work
• Willingness to work overnight hours

USD 44,700.00 - 67,100.00 per year

Compensation:

Compensation includes a base salary of $44,700.00 - $67,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Compensation & Benefits:

• Mileage reimbursement: $0.70 per mile for open route delivery
• Training provided

Work Environment:

• Based primarily at the Beavercreek distribution facility
• Field work throughout the Dayton area

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.