Field Service Representative/Athletic Trainer (Youngstown, OH)

DJO, LLC; Ohio; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Holidays

Income Protection

Job summary

Enovis seeks a Field Service Representative in Youngstown, OH with a strong background in athletic training and durable medical equipment. You will manage DME programs, verify benefits, and collaborate with Sales and Field Service teams to improve inventory and patient care.

The role requires travel, cross-functional communication, and adherence to compliance standards. A related bachelor’s degree and a valid driver’s license are required, with benefits including medical and retirement plans.

Qualifications

• 4+ years direct patient care in ortho/athletic training environment or related.
• Bachelor’s Degree in related field required.
• Experience with insurance reimbursement/DME billing preferred.
• Valid Driver’s License and automobile insurance required.
• Ability to travel up to 10–90% of the time.

Responsibilities

• Provides account management and day-to-day service for DME programs.
• Verifies patient benefits with pre-authorization and upfront collection.
• Monitors inventory levels; coordinates with Sales and Field Service to optimize stock.
• Travels within territory to maintain inventory levels and support customers.
• Serves as liaison between customer, Enovis, and Sales teams.

Skills

Athletic Training

Patient Care

Team Collaboration

Clinical Skills

Education

Bachelor’s Degree in a related field

Tools

EMR Systems

Inventory Software

Job description

Who We Are ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself. As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title: Athletic Trainer/DME Field Service Rep (Youngstown, OH)

Reports To: Field Service Team Lead

Location: Youngstown, OH

Business Unit: Field Services - Bracing & Supports

Role Summary: Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in Youngstown, OH. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos.

Key Responsibilities

• Provides account management, manages day-to-day service operations for DME programs, and provides instruction for appropriate use and application of products.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Performs routine evaluation of customer clinic needs and works with Sales and Field Service Teams to make modifications to improve DME inventory program performance.
• Travels within designated territory, monitoring and maintaining current inventory levels using inventory valuation methods, tracking orders, and investigating problems.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 4 years’ experience with direct patient care, preferably in an orthopedic, physical therapy, or athletic training environment, or related experience.
• Bachelor’s Degree in a related field.
• Demonstrated patient care experience.
• Experience dealing with multiple physicians in a high-volume clinic.
• Demonstrated experience with the application of soft goods/functional bracing.
• Previous experience with inventory management programs and/or EMRs.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.
• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.

Desired Qualifications

Experience with and knowledge of insurance reimbursement/DME billing requirements

Work Environment | Physical Demands

Provides patient care in physician’s offices, hospitals, and/or clinics, etc.

This job involves potential exposure to airborne and bloodborne pathogens.

Physical Demands: Must frequently lift and/or move up to 60 pounds.

Travel Requirements: May be required to travel up to 10-90% of the time, but overnight travel is not required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale.

We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values, and behaviors: Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package which includes:

Medical Insurance Dental Insurance Vision Insurance Spending and Savings Accounts 401(k) Plan, Vacation, Sick Leave, and Holidays Income Protection Plans Discounted Insurance Rates Legal Services

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.