Field Service Representative 2

Sharp Electronics Corporation (US); Greenville (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

401k with match

Employee Assistance Plan

Wellness program

Training and mentorship

Voluntary insurance options

Job summary

Sharp Electronics Corporation is seeking a Field Service Representative to manage a Sharp equipment territory, perform installation, maintenance and repair with minimal supervision, and maintain high customer satisfaction.

The role requires 1-3 years of copier repair or electronic equipment maintenance, a high school diploma, and preferred electronics/electro-mechanical vocational training, plus CompTIA A+ certification. Training and career development are offered as part of SBS.

Qualifications

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess CompTIA A+ certification.

Responsibilities

• Independently service and maintain a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves service calls efficiently as trained and within territory.
• Read schematics and perform electrical troubleshooting per manuals and bulletins.
• Maintain inventory control and timely administrative tasks.
• Communicate status to Branch Field Service Manager and collaborate with team to meet service goals.

Skills

Copier repair

Electronic equipment maintenance

Education

High School Diploma or equivalent

Electronics/electro-mechanical vocational training

Tools

CompTIA A+ certification

Job description

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletin to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Position Requirements

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess CompTIA A + certification.

AboutSharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

#SBS

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.