Field Service Representative

Eaton Group; Wenatchee (WA); On-site; USD 82,000 - 121,000; Full time

Benefits offered by this job

40-hour base pay

Overtime eligibility

Travel premiums

Career growth

Mentorship

Safety training

Company vehicle

Toolkit

Phone

Tuition assistance

Bonus leads program

Opportunities across 32 branches

Job summary

Eaton Group is seeking a Field Service Representative to support electrical equipment projects across multiple service branches. The role involves delivering technical solutions to customers, performing complex engineering tasks, and generating detailed service reports on equipment performance and warranties.

Qualified candidates typically hold an engineering degree with 1+ year of field service experience in electrical distribution or control systems, and must possess a valid driver’s license.

Qualifications

• Bachelor’s degree in Engineering preferred.
• Minimum 1 year of field service evaluating/servicing electrical distribution or control systems.

Responsibilities

• Work on assigned projects for electrical equipment.
• Deliver technical solutions to customers.
• Perform complex engineering assignments involving equipment design/testing or process studies.
• Display proficiency in protective relays, power quality, and control design.
• Generate timely service reports on work, product performance, and warranties.

Skills

Field service

Electrical distribution

Troubleshooting

Power quality measurements

3-phase power

DOT/compliance

Driver's license

Safety training

Team collaboration

Warranty reporting

Education

Bachelor’s degree in Engineering

Trade school or equivalent experience

Tools

None

Job description

Eaton’s ES AMER ESS division is currently seeking a Field Service Representative.

The expected annual salary range for this role is $82000 - $121000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties.

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Basic Qualifications

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems

• No relocation offered, candidates within 50-mile radius of Tukwila, WA or Wenatchee, WA considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

• This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

Preferred Qualifications

• Bachelor’s degree in Engineering from an accredited institution

• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems

• Electrical or General Contractor’s License

• Professional Engineering License

• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

• Experience performing power quality measurements, troubleshooting, analysisas well as protective relays

• NICET/NETA certification

#LI-CM1

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Practices electrical safety measures
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.