Field Service Representative

IQVIA; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

A healthcare technology firm is seeking a MedTech Field Service Technician to evaluate and prioritize service orders. Responsibilities include repairing medication dispensing units and providing quality technical support in healthcare settings. Candidates should have at least an HS Diploma and intermediate troubleshooting skills in electronics. This position involves local and national travel, and eligibility for medical benefits. Candidates must meet hospital vendor credentialing and immunization requirements.

Benefits

Medical Benefits

Qualifications

• Minimum education of HS Diploma; higher degree preferred.
• Experience in electronics, mechanics, or electromechanical systems.
• Support experience in a healthcare setting is a plus.

Responsibilities

• Respond to and prioritize service orders involving technologies.
• Provide quality technical customer service.
• Document all service steps in tracking system.

Skills

Intermediate troubleshooting

Strong communication skills

Education

HS Diploma or higher

Tools

Medical equipment

Job description

Our MedTech Field Service Technician has a unique opportunity to respond to, evaluate and prioritize assigned service orders, assisting with remediation needs required by the client; including hardware, software, networking, customer service and other computer-related technologies.

The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site.

What you will be doing in the role:

• Respond to, evaluate and prioritize assigned service orders, including hardware, software, networking, customer service and other technologies.
• Perform remediation on medication dispensing hospital units within a hospital setting.
• Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively document all steps taken to service the request in the appropriate tracking system.
• Handle problem recognition and escalating and/or collaborating to solve more complex issues with advanced team members or department management.
• Maintain personal parts inventory and actively resource needed parts from approved sources.
• Obtain and maintain proper vendor credentialing to service all customers in their respective coverage area.
• When supporting an area outside of the normal region, make efforts in advance to secure proper vendor credentialing.
• Set scheduled availability within BD systems so that notification of new work can be received. Work with Novasyte to make BD aware of time off requests for gap coverage and planning.
• Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing.

Job Requirements:

• HS Diploma minimum required or higher degree preferred.
• Intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• Position requires a considerable amount of pushing, pulling, stooping, bending, and lifting up to 70 lbs.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.

Travel Requirement:

• Local and national travel required to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement.
• Must have an active driver license and a personal vehicle to use for job related assignments.
• Travel, and your time traveling, is paid, as is mileage.

Preferred Attributes:

• Biomed/Printer Technician or any similar role where heavy lifting and consistent pushing/pulling/stooping/bending required.
• Retail or Hospital Pharmacy experience preferred.
• Prefer two or more years in the healthcare environment with technical (systems) involvement.
• Ability to work independently in customer settings with minimal supervision.

Benefits: This position is eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.

• Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is 30.00 per hour. The actual base pay offered may vary based on a number of factors such as job-related qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may be offered in addition to health and welfare benefits.

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