Field Service Representative

H-E Parts; Tennessee; Remote; USD 81,000 - 159,000; Full time

Job summary

A leading energy company is seeking a Field Service Representative to support and maintain high-voltage equipment across utilities and industrial sites. This role involves troubleshooting, installation, and customer engagement to enhance uptime and performance. Candidates must have technical field service experience, preferably with electrical or mechanical knowledge, and be willing to travel extensively throughout North America.

Benefits

Health Care benefits

401(k) with company match

Tuition reimbursement

Qualifications

• 2-5 years of experience in technical field service work.
• Hands-on experience with substation construction and high-voltage apparatus.
• Valid U.S. driver’s license and willingness to travel extensively.

Responsibilities

• Execute installation, maintenance, and repair of high-voltage equipment.
• Troubleshoot and resolve electrical/mechanical failures.
• Lead field service projects and direct on-site crews.

Skills

Technical field service experience

Electrical aptitude

Mechanical aptitude

Proficiency with MS Office

Leadership

Customer engagement

Education

Technical diploma/degree in Electrical or Mechanical Engineering

Tools

Test-equipment software

Job description

Location

Remote - Pennsylvania, United States of America

Job ID

R0110012

Date Posted

2025-10-17

Company Name

HITACHI ENERGY USA INC

Profession (Job Category)

Engineering & Science

Job Schedule

Full time

Remote

Yes

Job Description

The opportunity

Join Hitachi Energy’s Service Business as a Field Service Representative, where you’ll support either Generator Circuit Breaker or Air-Insulated Switchgear (or similar high-voltage equipment) across utility and industrial substations. You’ll install, commission, maintain, and troubleshoot these critical assets—often up to 800 kV—leading field scopes with minimal supervision and partnering closely with customers to keep the grid safe, reliable, and resilient. Your work will help drive continuous improvement and service innovation in the power sector.

This position may be eligible for a sign-on bonus contingent upon: (1) successful completion of hiring process, (2) completion of onboarding requirements, and (3) execution of sign-on bonus agreement with terms and conditions.

How you’ll make an impact

• Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear (or similar)—in the field and at customer sites.
• Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.
• Perform electrical testing/diagnostics and support outage & construction activities in substations.
• Lead field service projects and direct on-site crews; provide technical direction and clear status/reporting.
• Deliver services both on-site and remotely as needed to meet customer SLAs.
• Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.
• Recommend product/process improvements by feeding structured field insights to engineering and service teams.
• Document work thoroughly, including test results, as-found/as-left conditions, and safety checks.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• 2-5 years of proven experience in technical field service work.
• Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.
• Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.
• Hands-on experience with substation construction, electrical testing, and high-voltage apparatus (either technology); exposure up to 800 kV is a plus.
• Demonstrated leadership coordinating/leading field crews and contractors.
• Proficiency with MS Office and test-equipment software; valid U.S. driver’s license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).

More about us

• Health Care: medical, dental, vision, etc.
• Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.

Pay Transparency

We are committed to fair and equitable compensation practices. Below you’ll find salary ranges and benefit details provided in accordance with applicable state pay transparency laws and guidelines.

Pay Transparency – Maryland: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Connecticut: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Massachusetts: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – New York: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Ohio: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Colorado: Salary range $81,200–$158,600; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.

Pay Transparency – Nevada: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Washington: Salary range $81,200–$158,600; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.

Pay Transparency – California: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Illinois: Salary range $81,200–$158,600; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Equal Employment Opportunity

(EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.