Field Service Representative

ALTEN; Houston (TX); On-site; USD 41,000 - 62,000; Full time

Job summary

ALTEN Technology USA seeks a Field Service Representative - Mechanical to commission water treatment plants, liaise with design and construction teams, and train customer staff on operation and maintenance. You will travel extensively across North America, support safety standards, and deliver high-quality technical reports.

The role requires a Bachelor's degree or college diploma with 5+ years in water treatment, strong customer focus, and experience with RO/ED and Ion Exchange systems.

Qualifications

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in Water Treatment field.
• Strong focus on customer relationships (external and internal).
• Knowledge of VEOLIA WTS products and systems (RO/ED, Ion Exchange, Thermal).
• Ability to work independently and remotely with project teams.
• Water treatment chemistry knowledge and ability to communicate it.

Responsibilities

• Commissioning water treatment plants; ensure equipment and control systems meet specs.
• Liaise between design engineering and construction during erection.
• Provide technical instruction to customer representatives on installation, operation, calibration, and maintenance.
• Manage outside vendors and suppliers to meet project specs and performance.

Skills

Communication skills

Customer relations

Problem solving

Attention to safety

Remote work coordination

Education

Bachelor's degree or college diploma (Water Treatment)

5+ years water treatment experience

Tools

PLC/HMI systems

RO/ED Ion Exchange Tech

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

As a Field Service Representative - Mechanical you will be responsible for;

• Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications.
• Construction liaison between design engineering and construction during the erection of Water Treatment Plants.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
• Manage activities of outside vendors and suppliers, assuring services and supplies met project specifications and performance requirements.
• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation.
• Develop and execute Commissioning Schedules and Performance Plans.
• Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment.
• Participate in Model Reviews, Engineering Design Meetings and Safety in Design reviews in order to ensure accessibility, maintenance, and operation of process equipment.
• Perform control system factory acceptance tests with Clients and client-designated representatives.
• Perform after-market services such as site inspection, equipment inspection and operator training.
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within company safety standards
• Prepare timely and accurate technical reports for customer records and a reference for future outages
• Ability to apply mathematical operations to such tasks as water treatment chemistry calculations, , determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
• Figure out alignment issues and plumb adjustment figures. Plane Geometry, chemistry formulas.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Improve operations and determine if design works will not work.
• Ability to perform specific PLC/HMI activities including but not limited to: Control System IO Checkout, System networking, Program Upload / download, understanding of ladder logic, function blocks and troubleshooting code and ability to write simple logic

Qualifications

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in Water Treatment field
• Strong focus on customer relationships (both external and internal customers). Understands balance between customer and VEOLIA teams.
• Knowledge of and/or demonstrated ability to learn equipment and process startup related to VEOLIA WTS products and systems including but not limited to RO/ED, Ion Exchange and Thermal technologies.
• Demonstrated ability to work independently and remotely with project teams.
• Possess basic water treatment chemistry knowledge and communicate that information to others.
• Must know structural, mechanical, hydraulics, electrical, piping, welding specifics and civil notations.
• Strong oral and written communication skills
• Valid passport.
• Ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
• Valid driver's license

Desired Qualifications

• Experience in Commissioning, Construction, or Services.
• Bachelor Degree in Engineering or Equivalent from an accredited University or College.
• Mechanical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc..)
• Ability to plan multiple priorities, and focus on the most important ones.
• Ability to adapt quickly to new problems, clients, and situations.
• Training in Lock-Out/Tag-Out procedures preferred.
• Operating experience with water treatment equipment including reverse osmosis (RO) systems, Ion Exchange Systems, Hot Water Loops and EDI.

Location

Can be located anywhere in the US, so long as travel requirements are suitable (75% travel)

Salary Range

0-5 years - $30hr - $38hr ($103,000) / 5-8 years - $40hr - $45hr ($155,000)

• expected 60 hours per week (6 days a week); OT offered

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug‑free workplace. All candidates selected for employment will be required to successfully complete a pre‑employment drug screening as a condition of hire.

As set forth in ALTEN Technology USA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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